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- Tasks: Provide top-notch technical support and troubleshoot issues for our global customers.
- Company: Join MasterMover, a leader in innovative material handling solutions with a global presence.
- Benefits: Enjoy a competitive salary, career development, and ongoing training in a collaborative environment.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction while making a real impact.
- Qualifications: A degree in Electrical Engineering or related field, plus experience in manufacturing and automation.
- Other info: Flexible working options and a chance to work with cutting-edge technology.
The predicted salary is between 30000 - 42000 £ per year.
Electrical Technical Support Engineer
Location: Ashbourne, Derbyshire
Company: MasterMover
About MasterMover: MasterMover Ltd is a leading global provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower industries to enhance productivity and safety. Our cutting-edge products are used by businesses worldwide to streamline and improve workplace efficiency. With our global operations in the UK, USA, France and Germany and our extended network of dealers and territory managers, we have an exciting future ahead, so you might want to take a closer look.
Job Description: We are seeking a skilled and customer-focused Electrical Technical Support Engineer to join our team. In this role, you will be responsible for providing exceptional technical support to our global customers and service partners, troubleshooting product issues, and ensuring customer satisfaction. You will work closely with engineering, production, and sales teams to deliver practical solutions and improve product performance.
Key Responsibilities:
- Provide timely technical support to customers, addressing inquiries, diagnosing issues, and offering solutions for our products and systems.
- Troubleshoot and resolve technical issues both remotely and onsite when necessary.
- Document technical issues and resolutions, contributing to our knowledge base for ongoing improvement.
- Assist with installation, configuration, and maintenance of MasterMover products.
- Collaborate with internal teams to escalate and resolve complex issues and contribute to product improvements.
- Deliver product training to customers and service partners to ensure proper usage and performance.
- Maintain a high level of customer satisfaction by following up on issues and providing regular status updates.
Qualifications:
- Proven background from the manufacturing industry (rail, robotics or automation) in either electronics, electronic engineering/design, and controls.
- A degree in Electrical Engineering or a related field is preferable.
- Experience in wireless systems is desirable.
- Experience in automation / robotics is desirable.
- Solid understanding of engineering principles, maintenance and repair of machinery and electrical diagnostics.
- Excellent planning, organising, decision making and problem-solving skills.
- Reliable, flexible and proactive individual with good time management and the ability to work autonomously.
- Excellent communication, interpersonal, negotiation and influencing skills.
- Proficient in using Microsoft Office and other relevant software.
What We Offer:
- Competitive salary and benefits package.
- Opportunity for career development within a dynamic and innovative company.
- Collaborative and inclusive work environment.
- Access to ongoing training and development opportunities.
Electrical Technical Support Engineer employer: MasterMover
Contact Detail:
MasterMover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electrical Technical Support Engineer
✨Tip Number 1
Familiarise yourself with MasterMover's products and services. Understanding their electric tugs and automation solutions will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of MasterMover on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific technical challenges you've faced in previous roles. Highlighting your problem-solving skills and how you've successfully resolved issues will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain complex technical concepts to non-technical customers. This is crucial for a role that involves providing support and training to clients.
We think you need these skills to ace Electrical Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical engineering, automation, and technical support. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and technical problem-solving. Mention specific experiences where you've successfully resolved technical issues or improved product performance.
Showcase Relevant Skills: In your application, emphasise your skills in troubleshooting, communication, and collaboration. Provide examples of how you've worked with cross-functional teams to deliver solutions.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar and show your enthusiasm for the role.
How to prepare for a job interview at MasterMover
✨Showcase Your Technical Knowledge
Make sure to brush up on your electrical engineering principles and any relevant experience in automation or robotics. Be prepared to discuss specific projects or challenges you've faced in the past, as this will demonstrate your expertise and problem-solving skills.
✨Prepare for Customer-Focused Scenarios
Since the role involves providing technical support to customers, think of examples where you've successfully resolved customer issues. Highlight your communication skills and how you ensure customer satisfaction, as this is crucial for the position.
✨Familiarise Yourself with MasterMover Products
Take some time to research MasterMover's products and services. Understanding their electric tugs and automation solutions will not only show your interest in the company but also help you answer questions more effectively during the interview.
✨Demonstrate Team Collaboration Skills
The role requires working closely with various teams, so be ready to discuss your experience in collaborative environments. Share examples of how you've worked with engineering, production, or sales teams to resolve issues or improve product performance.
