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- Tasks: Engage with customers, drive contract sales, and support service needs.
- Company: MasterMover is a top provider of innovative material handling solutions.
- Benefits: Enjoy competitive salary, performance bonuses, and personal development opportunities.
- Why this job: Join a collaborative team culture at a market-leading brand with exciting growth potential.
- Qualifications: Strong sales mindset, customer service experience, and excellent communication skills required.
- Other info: Be the vital link between customers and our service team.
The predicted salary is between 30000 - 42000 £ per year.
Aftermarket Sales Executive
Location: Ashbourne, Derbyshire
Company: MasterMover Ltd
Reporting to: UK Service Manager
About MasterMover: MasterMover is a leading provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower companies to enhance productivity and safety. Our patented products are used by leading industrial global brands to advance workplace efficiency and safety. With our global headquarters based in the UK and sales operations in the USA, France and Germany, plus our extended network of sales partners and territory managers, we have an exciting future ahead.
Job Overview: You will play a vital part in our aftersales experience, engaging with customers to drive contract and warranty sales while supporting their ongoing service needs.
Key Responsibilities:
- Initial After-Sales Contact: Act as the first point of contact for new customers post-purchase, introducing support options and building long-term relationships
- Contract & Warranty Upselling: Drive revenue growth by promoting and selling service contracts and extended warranties within pre-agreed guidelines
- Customer Liaison: Be the link between the customer and our service team, ensuring clear communication and issue resolution
- Service Support: Assist with customer queries, service control coordination, and end-user training bookings
- Customer Retention: Support existing customers with their ongoing service needs, contributing to retention and customer satisfaction
Requirements:
- Strong commercial awareness with a sales-first mindset
- Proven customer service experience in a fast-paced environment
- Confident communicator with excellent interpersonal skills
- Skilled in identifying upsell opportunities and closing sales
- Organised, proactive, and self-motivated
What We Offer:
- Competitive salary with performance bonuses
- Exciting benefits package
- Opportunities for personal development
- A collaborative team culture with a market leading brand
- Autonomy and success recognition
Aftermarket Sales Executive employer: MasterMover
Contact Detail:
MasterMover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftermarket Sales Executive
✨Tip Number 1
Familiarise yourself with MasterMover's products and services. Understanding the features and benefits of their electric tugs and automation solutions will help you engage confidently with customers and demonstrate how these products can meet their needs.
✨Tip Number 2
Network within the industry to build connections. Attend relevant trade shows or events where you can meet potential clients and learn more about the market. This will not only enhance your understanding but also position you as a knowledgeable candidate.
✨Tip Number 3
Prepare to showcase your customer service skills during interviews. Think of specific examples where you've successfully resolved customer issues or upsold products, as this will demonstrate your ability to thrive in a fast-paced sales environment.
✨Tip Number 4
Research the competition and understand their offerings. Being aware of what other companies provide will allow you to articulate how MasterMover stands out, which is crucial for driving contract and warranty sales effectively.
We think you need these skills to ace Aftermarket Sales Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Aftermarket Sales Executive.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in sales and customer service. Use specific examples to demonstrate your commercial awareness and ability to drive revenue growth.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Highlight your communication skills and experience in building customer relationships, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MasterMover
✨Research MasterMover
Before the interview, take some time to learn about MasterMover's products and services. Understanding their innovative material handling solutions will help you demonstrate your interest in the company and its mission during the conversation.
✨Showcase Your Sales Skills
Prepare examples from your past experiences that highlight your ability to upsell and drive revenue growth. Be ready to discuss specific situations where you successfully identified opportunities and closed sales, as this aligns with the key responsibilities of the role.
✨Emphasise Customer Service Experience
Since the role involves liaising with customers and supporting their service needs, be sure to share your customer service experiences. Highlight how you've effectively communicated with clients and resolved issues in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the team culture, opportunities for personal development, or how success is measured in the Aftermarket Sales Executive role. It shows your enthusiasm and engagement.