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For Companies At a Glance
- Tasks: Engage with customers to drive contract and warranty sales while supporting their service needs.
- Company: Join MasterMover Ltd, a market-leading brand in machinery manufacturing.
- Benefits: Competitive salary, performance bonuses, and exciting benefits package.
- Why this job: Make a real impact by enhancing customer satisfaction and driving revenue growth.
- Qualifications: Sales experience, strong communication skills, and a proactive mindset.
- Other info: Enjoy personal development opportunities in a collaborative team culture.
The predicted salary is between 30000 - 42000 £ per year.
Location: Ashbourne, Derbyshire
Company: MasterMover Ltd
Reporting to: UK Service Manager
Overview
You will play a vital part in our aftersales experience, engaging with customers to drive contract and warranty sales while supporting their ongoing service needs.
Key Responsibilities
- Initial After-Sales Contact: Act as the first point of contact for new customers post-purchase, introducing support options and building long-term relationships
- Contract & Warranty Upselling: Drive revenue growth by promoting and selling service contracts and extended warranties within pre-agreed guidelines
- Customer Liaison: Be the link between the customer and our service team, ensuring clear communication and issue resolution
- Service Support: Assist with customer queries, service control coordination, and end-user training bookings
- Customer Retention: Support existing customers with their ongoing service needs, contributing to retention and customer satisfaction
Requirements
- Strong commercial awareness with a sales-first mindset
- Proven customer service experience in a fast-paced environment
- Confident communicator with excellent interpersonal skills
- Skilled in identifying upsell opportunities and closing sales
- Organised, proactive, and self-motivated
What We Offer
- Competitive salary with performance bonuses
- Exciting benefits package
- Opportunities for personal development
- A collaborative team culture with a market leading brand
- Autonomy and recognition of success
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales
Industry
- Machinery Manufacturing
Derby, England, United Kingdom
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Aftermarket Sales Executive employer: MasterMover
Contact Detail:
MasterMover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftermarket Sales Executive
✨Tip Number 1
Get to know the company inside out! Research MasterMover Ltd, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills in customer service and sales can help drive contract and warranty sales. Make it personal and relatable – they want to see the real you!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Aftermarket Sales Executive
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your sales experience in your application. We want to see how you've driven revenue growth in the past, so share specific examples of upselling or closing deals.
Be Customer-Focused: Since you'll be engaging with customers post-purchase, it's crucial to demonstrate your customer service skills. Tell us about times you've built long-term relationships and resolved issues effectively.
Keep It Organised: Your application should be well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate a proactive approach, so show us you can present your information neatly!
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets to the right people quickly. Plus, it shows you're keen on joining our team at MasterMover!
How to prepare for a job interview at MasterMover
✨Know Your Product Inside Out
Before the interview, make sure you understand MasterMover Ltd's products and services. Familiarise yourself with their aftersales processes and how they support customers post-purchase. This knowledge will help you demonstrate your commercial awareness and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in the role. Prepare examples of how you would handle initial after-sales contact or upsell service contracts. This will showcase your problem-solving skills and ability to build long-term relationships with customers.
✨Showcase Your Communication Skills
As a confident communicator, practice articulating your thoughts clearly and concisely. During the interview, focus on how you can effectively liaise between customers and the service team. Highlight any past experiences where your communication made a positive impact on customer satisfaction.
✨Demonstrate Your Sales Mindset
Be ready to discuss your sales-first mindset and provide examples of how you've identified upsell opportunities in previous roles. Show enthusiasm for driving revenue growth and explain how you plan to contribute to customer retention and satisfaction at MasterMover Ltd.
