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- Tasks: Provide technical support and troubleshoot product issues for global customers.
- Company: Join MasterMover, a leader in innovative material handling solutions worldwide.
- Benefits: Enjoy competitive salary, career development, and ongoing training opportunities.
- Why this job: Be part of a collaborative team that enhances productivity and safety across industries.
- Qualifications: Degree in Electrical Engineering preferred; experience in electronics and automation is a plus.
- Other info: Remote work options available; must have EU work permit.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
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Client:
MasterMover Limited
Location:
Ashbourne, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
486b2e97587b
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
About MasterMover: MasterMover Ltd is a leading global provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower industries to enhance productivity and safety. Our cutting-edge products are used worldwide to streamline workplace efficiency. With operations in the UK, USA, France, and Germany, and an extensive dealer network, we have an exciting future.
Job Description: We are seeking a skilled and customer-focused Engineering Product Support Specialist. You will provide technical support to our global customers and service partners, troubleshoot product issues, and ensure customer satisfaction. You will collaborate with engineering, production, and sales teams to deliver solutions and improve product performance.
Key Responsibilities:
- Provide timely technical support, diagnose issues, and offer solutions for products and systems.
- Troubleshoot and resolve technical issues remotely and onsite when needed.
- Document issues and resolutions to improve our knowledge base.
- Assist with installation, configuration, and maintenance of products.
- Collaborate with internal teams to escalate and resolve complex issues.
- Deliver product training to customers and service partners.
- Follow up on issues and provide regular updates to maintain customer satisfaction.
Qualifications:
- Proven background in electronics, electronic engineering/design, and controls.
- A degree in Electrical Engineering or related field is preferable.
- Experience with wireless systems and automation/robotics is desirable.
- Strong understanding of engineering principles, machinery maintenance, and electrical diagnostics.
- Excellent planning, organization, decision-making, and problem-solving skills.
- Reliable, flexible, proactive, with good time management and ability to work independently.
- Excellent communication, interpersonal, negotiation, and influencing skills.
- Proficient in Microsoft Office and relevant software.
What We Offer:
- Competitive salary and benefits.
- Opportunities for career development in a dynamic company.
- Collaborative and inclusive work environment.
- Ongoing training and development opportunities.
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Engineering Product Support Specialist employer: MasterMover Limited
Contact Detail:
MasterMover Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Product Support Specialist
✨Tip Number 1
Familiarise yourself with MasterMover's products and services. Understanding their electric tugs and automation solutions will not only help you in interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of MasterMover on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specific challenges faced by the Engineering Product Support team.
✨Tip Number 3
Prepare to discuss your technical troubleshooting experiences in detail. Be ready to share specific examples of how you've resolved complex issues, as this role heavily relies on problem-solving skills.
✨Tip Number 4
Showcase your communication skills during any interactions. As the role involves delivering training and collaborating with various teams, demonstrating your ability to convey technical information clearly will set you apart.
We think you need these skills to ace Engineering Product Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Engineering Product Support Specialist position. Tailor your application to highlight relevant experience in electronics and customer support.
Craft a Tailored CV: Your CV should reflect your background in electronics and engineering. Emphasise any experience with troubleshooting, product support, and collaboration with teams. Use specific examples to demonstrate your skills and achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with MasterMover's focus on innovative material handling solutions. Be sure to include examples of how you've successfully resolved technical issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at MasterMover Limited
✨Showcase Your Technical Knowledge
As an Engineering Product Support Specialist, it's crucial to demonstrate your understanding of electronics and engineering principles. Be prepared to discuss specific projects or experiences where you've successfully diagnosed and resolved technical issues.
✨Emphasise Customer Focus
This role requires a strong customer service orientation. Share examples of how you've provided exceptional support in the past, highlighting your ability to communicate effectively and maintain customer satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical troubleshooting scenarios during the interview. Practice articulating your thought process and approach to resolving complex technical issues, as this will showcase your analytical skills.
✨Familiarise Yourself with MasterMover's Products
Research MasterMover's product range and understand their applications. Being knowledgeable about their innovative material handling solutions will not only impress the interviewers but also help you relate your experience to their specific needs.