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- Tasks: Coordinate engineer schedules and manage client communications for top-tier properties.
- Company: Join Masterfix Property Services, a leader in customer experience excellence.
- Benefits: Competitive pay based on skills, full-time role with growth opportunities.
- Why this job: Be the vital link between clients and operations, making a real impact.
- Qualifications: Strong organisational skills and confident communication are essential.
- Other info: Dynamic entry-level position with a focus on service excellence.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by Masterfix Property Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
The Customer Experience Coordinator plays a central role within our organisation, acting as the key link between our discerning clients and our operations team. You will oversee engineer scheduling and logistics, raise and manage work orders, handle client communications, and ensure a consistently exceptional level of service. This position requires strong organisational capability, clear and confident communication, and a proactive mindset to uphold our commitment to service excellence across prime and super‑prime properties.
Key Duties & Responsibilities- Engineer Management & Logistics
- Coordinate, schedule, and allocate engineers to ensure optimal resource utilisation.
- Match engineer availability, skills, and location to specific client needs across prestigious London properties.
- Monitor job progress, maintaining accountability and ensuring timely, high‑quality completion.
- Escalate any delays, risks, or resource challenges to the Operations Manager without hesitation.
- Work Order Management
- Raise, issue, and manage work orders in accordance with client instructions and internal service standards.
- Ensure all work orders are recorded accurately with complete and relevant details.
- Track progress in real time, updating systems to maintain full transparency.
- Collaborate with finance and admin teams to support invoicing and documentation requirements.
- Client & Customer Support
- Handle inbound calls promptly and professionally, reflecting the high standards of our brand.
- Respond to client queries via phone, email, or portal communication, delivering accurate and reassuring updates.
- Act as the first point of escalation for service issues, ensuring swift and effective resolution.
- Demonstrate professionalism, empathy, and discretion when communicating with clients in prime and super‑prime environments.
- Team Support, Reporting & Administration
- Maintain up‑to‑date records across internal systems and client portals, including job progress, reports, and documentation.
- Support reporting requirements, including job completion performance and client SLA metrics.
- Ensure communication trails and job histories are accurate, complete, and audit‑ready.
- Contribute to continuous improvement initiatives to enhance service delivery and elevate the customer experience.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Customer Experience Co-ordinator employer: Masterfix Property Services
Contact Detail:
Masterfix Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your organisational skills and proactive mindset, as these are key for the Customer Experience Co-Ordinator role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your great fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Masterfix Property Services.
We think you need these skills to ace Customer Experience Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Experience Co-Ordinator. Highlight your organisational skills and any experience in client communication, as these are key for us at Masterfix Property Services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive mindset and how you can contribute to our commitment to service excellence. Be sure to mention specific examples that demonstrate your skills.
Showcase Relevant Experience: When filling out your application, don’t forget to include any previous roles where you managed logistics or client communications. We love seeing how your past experiences align with what we do!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Masterfix Property Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Coordinator role. Familiarise yourself with the key duties like engineer scheduling and client communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational capabilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and ensured timely completion, as this will highlight your suitability for the job.
✨Practice Clear Communication
As a Customer Experience Coordinator, clear and confident communication is crucial. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with responding to questions about client support and handling service issues.
✨Demonstrate a Proactive Mindset
Employers love candidates who take initiative. Think of instances where you identified potential problems before they escalated and took action to resolve them. Sharing these examples will show that you’re not just reactive but also proactive, which is essential for maintaining service excellence.
