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- Tasks: Support clients and engineers, ensuring smooth operations and clear communication.
- Company: Masterfix Property Services, a friendly and organised team in London.
- Benefits: Competitive pay based on skills, with opportunities for growth and development.
- Why this job: Be the vital link that keeps everything running smoothly while helping people.
- Qualifications: Organised, detail-oriented, and great at communicating with clients.
- Other info: Join a supportive team with a focus on improving client experiences.
The predicted salary is between 28800 - 43200 £ per year.
Are you organised, friendly, and great with detail? Do you enjoy helping people and making sure everything runs smoothly? As a Customer Experience Administrator, you’ll play a vital role in supporting our clients, engineers, and internal teams — ensuring every job is handled with precision and care. From raising client orders to issuing compliance certificates, you’ll be the person who keeps everything accurate, timely, and clearly communicated. You’ll also support engineer scheduling, keep clients informed, and be a reassuring, professional voice on the phone.
Key Responsibilities
- Client Orders & Administration
- Raise and process client orders accurately and efficiently.
- Maintain up-to-date records and support invoicing when required.
- Ensure all administration is completed to a high standard.
- Supporting Engineer Scheduling
- Work closely with the scheduling team to ensure engineers are allocated correctly.
- Monitor job progress and communicate updates or changes promptly.
- Help maintain smooth coordination between clients and engineers.
- Client Communication
- Provide clear, timely updates to clients on the status of their jobs.
- Answer incoming calls with warmth, professionalism, and confidence.
- Resolve client queries or direct them to the appropriate team member.
- Compliance & Documentation
- Send compliance certificates promptly once jobs are completed.
- Upload all required documents to internal systems and client portals.
- Ensure all records are accurate and compliant with service standards.
- Team Support
- Support the wider Customer Experience team with general office administration.
- Contribute ideas to improve processes, communication, and the overall client journey.
- Assist with any additional duties that help enhance service delivery.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Location: London, England, United Kingdom
Customer Experience Administrator employer: Masterfix Property Services
Contact Detail:
Masterfix Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Administrator
✨Tip Number 1
Get to know the company! Research Masterfix Property Services and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Experience Administrator, you'll need to be warm and professional on the phone. Role-play with a friend or family member to get comfortable with answering queries and providing updates.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and how you can contribute to the team. This shows that you're not just looking for any job, but that you're excited about this specific opportunity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Experience Administrator
Some tips for your application 🫡
Show Your Organisational Skills: As a Customer Experience Administrator, being organised is key! Make sure your application highlights any experience you have with managing tasks or keeping records. We want to see how you can keep everything running smoothly!
Be Friendly and Professional: Since you'll be the voice on the phone, let your personality shine through in your application. Use a warm tone and show us that you’re great at communicating. We love candidates who can connect with clients and make them feel valued!
Detail is Everything: Accuracy is crucial in this role, so pay attention to the details in your application. Double-check for any typos or errors before submitting. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the team!
How to prepare for a job interview at Masterfix Property Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Experience Administrator. Familiarise yourself with tasks like raising client orders and supporting engineer scheduling. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves a lot of client interaction, be prepared to showcase your communication skills. Practice answering common questions in a friendly and professional manner. You might even want to role-play with a friend to get comfortable with handling client queries and providing updates.
✨Highlight Your Organisational Skills
Being organised is key for this position. Bring examples of how you've managed multiple tasks or projects in the past. Whether it’s keeping records up-to-date or coordinating schedules, showing that you can handle details efficiently will set you apart from other candidates.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or how they measure success in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
