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For Companies At a Glance
- Tasks: Be the go-to person for client work instructions and ensure smooth operations.
- Company: Join Masterfix, a leader in property maintenance since 2009, serving various sectors.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by delivering exceptional service and supporting team success.
- Qualifications: Experience in customer service and knowledge of insurance reinstatement is a plus.
- Other info: Ideal for self-motivated individuals who thrive in a team-oriented setting.
The Role: As a Repairs Coordinator, you will play a vital role in ensuring our clients receive exceptional service while supporting the operational success of our Insurance Reinstatement Division. Key responsibilities include: Service Delivery: * Be the first point of contact for all work instructions, ensuring they are handled efficiently and professionally. * Manage tasks in line with client-specific SLA's and KPI's. * Ensure all task alarms are actioned daily, with any shortfalls identified and addressed promptly. Sales Support: * Assist the team in achieving sales targets by ensuring all orders are proactively actioned and followed through to completion. * Proven experience in working to targets and achieving them is desirable. Project Management: * Manage directly employed staff and service partners, ensuring they are coordinated and productive to deliver successful outcomes. Health & Safety: * Promote a culture of safe working practices in both the office and for field-based engineers. Essential Skills & Experience: ✅ Insurance Reinstatement Knowledge – Ideally, you will have experience or an understanding of insurance reinstatement processes. ✅ Proven experience delivering excellent customer service in a similar role. ✅ Strong communication skills – able to engage with clients, understand their requirements, and meet their needs efficiently. ✅ Effective problem-solving and organisational skills. ✅ Ability to work effectively as part of a team and independently. ✅ Self-motivated with the ability to use initiative. ✅ Strong IT skills and experience using job management systems. Why Join Masterfix? Since our founding in 2009, Masterfix has become a trusted provider of property maintenance services across sectors such as residential property management, retail, hospitality, and insurance reinstatement. Our in-house expertise and comprehensive service delivery make us a market leader in the industry
Repairs Coordinator - Insurance Reinstatement employer: Masterfix GB Ltd
Contact Detail:
Masterfix GB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Coordinator - Insurance Reinstatement
✨Tip Number 1
Familiarize yourself with the insurance reinstatement processes. Understanding the nuances of this field will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience during networking opportunities. Engage with professionals in the industry to learn more about their experiences and share how you've successfully managed client relationships in the past.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of challenges you've faced in previous roles. Be ready to discuss how you approached these situations and the outcomes you achieved.
✨Tip Number 4
Demonstrate your IT proficiency by familiarizing yourself with common job management systems used in the industry. Being able to discuss your technical skills confidently can set you apart from other candidates.
We think you need these skills to ace Repairs Coordinator - Insurance Reinstatement
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Repairs Coordinator position. Make sure you understand the key responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in insurance reinstatement or similar roles. Be specific about how your past roles align with the responsibilities listed in the job description.
Showcase Your Skills: Make sure to highlight your strong communication, problem-solving, and organizational skills in your application. Provide examples of how you've successfully used these skills in previous positions.
Personalize Your Cover Letter: Write a personalized cover letter that addresses why you want to work for Masterfix specifically. Mention your understanding of their services and how you can contribute to their operational success in the Insurance Reinstatement Division.
How to prepare for a job interview at Masterfix GB Ltd
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is crucial for this role, prepare examples from your past experiences where you successfully managed client interactions. Highlight how you understood their needs and resolved any issues efficiently.
✨Demonstrate Your Knowledge of Insurance Reinstatement
Familiarize yourself with the insurance reinstatement processes. Be ready to discuss any relevant experience you have or how you would approach learning about these processes if you're new to them.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you faced challenges in previous roles and how you effectively solved them. This will showcase your ability to think on your feet and manage tasks under pressure.
✨Emphasize Teamwork and Independence
This role requires both teamwork and the ability to work independently. Share examples that illustrate your experience in collaborating with others as well as times when you took initiative and worked autonomously.
