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- Tasks: Lead a dynamic team in managing day-to-day operations of a reactive maintenance business.
- Company: Join a growing property maintenance company based in Kennington, London.
- Benefits: Enjoy competitive salary, performance bonuses, and career development opportunities.
- Why this job: Be part of a supportive culture with a dedicated team focused on customer satisfaction.
- Qualifications: Experience in operations or service delivery within property maintenance is essential.
- Other info: Ideal for those who thrive in fast-paced environments and love problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Location: Kennington, London
Type: Full-Time | Permanent
Sector: Property Maintenance / Reactive Services
We’re seeking a proactive and commercially minded Operations Manager to join our team in Kennington, leading the day-to-day operations of a fast-paced reactive maintenance business. This is a key leadership role overseeing a team of mobile engineers, managing service delivery, and ensuring top-tier customer satisfaction across a diverse commercial and residential client base.
What You’ll Be Doing
- Team Leadership: Manage and motivate a team of mobile engineers, ensuring jobs are completed safely, efficiently, and to a high standard.
- Client Relationship Management: Act as a key point of contact for clients, ensuring excellent communication and customer satisfaction throughout the service cycle.
- Commercial Oversight: Use your commercial acumen to drive operational performance, support business growth, and maximise profitability.
- Quoting & Estimating: Produce accurate desktop estimates for reactive repairs and minor works, balancing speed and attention to detail.
- Service Delivery: Monitor job progress, prioritise urgent works, and ensure SLAs and KPIs are consistently met or exceeded.
- Problem Solving: Address operational challenges as they arise, coordinating resources and liaising with internal teams to deliver effective solutions.
What We’re Looking For
- Experience: Previous experience in an operations or service delivery role within property maintenance, FM, or construction—preferably reactive maintenance.
- Leadership: Strong people management skills with a hands-on approach to motivating field teams.
- Customer Focus: Excellent communication and customer service skills, with a professional and solutions-oriented mindset.
- Commercial Acumen: Comfortable managing budgets, producing estimates, and identifying opportunities to improve margins and efficiency.
- Organisational Skills: Able to juggle multiple tasks and respond quickly to changing priorities in a reactive environment.
- Tech-Savvy: Confident using job management systems, scheduling software, and Microsoft Office.
What’s in It for You?
- Competitive Salary – Reflective of experience, plus performance-based bonuses
- Career Development Opportunities – Grow with a company that’s on the rise
- Supportive Culture – Work alongside a dedicated, close-knit team who take pride in what they do
Operations Manager employer: Masterfix GB Ltd
Contact Detail:
Masterfix GB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the property maintenance sector, especially reactive services. Understanding the common challenges and solutions in this field will help you speak confidently about your experience and how it aligns with our needs.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. We value hands-on leaders who can motivate and guide their teams effectively.
✨Tip Number 3
Brush up on your customer service skills. Be ready to discuss how you've maintained client relationships and ensured satisfaction in previous roles, as this is crucial for the Operations Manager position.
✨Tip Number 4
Showcase your commercial acumen by thinking of ways you've improved operational efficiency or profitability in past roles. We’re looking for someone who can drive performance and contribute to our growth.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations or service delivery, particularly within property maintenance or reactive services. Use specific examples that demonstrate your leadership skills and customer focus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your commercial acumen and problem-solving abilities. Mention how your previous experiences align with the responsibilities of the Operations Manager role and express your enthusiasm for the position.
Highlight Relevant Skills: In your application, emphasise your organisational skills and tech-savviness. Mention any experience with job management systems or scheduling software, as these are crucial for the role.
Showcase Leadership Experience: Provide examples of how you have successfully managed and motivated teams in the past. Highlight any achievements related to improving service delivery or customer satisfaction, as these will resonate well with the hiring team.
How to prepare for a job interview at Masterfix GB Ltd
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team of mobile engineers. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated teams in the past. Highlight any specific achievements that demonstrate your ability to manage and inspire others.
✨Demonstrate Customer Focus
Client relationship management is key in this role. Prepare to share experiences where you ensured customer satisfaction, resolved issues, or improved communication with clients. This will show your potential employer that you understand the importance of maintaining strong client relationships.
✨Highlight Your Commercial Acumen
The role requires a good understanding of budgets and profitability. Be ready to discuss your experience with financial oversight, quoting, and estimating. Providing concrete examples of how you've driven operational performance and maximised profitability will set you apart.
✨Prepare for Problem-Solving Scenarios
Operational challenges are part of the job. Think of specific instances where you've successfully addressed issues in a fast-paced environment. Discuss your approach to problem-solving and how you coordinated resources to deliver effective solutions, as this will demonstrate your capability to handle the demands of the role.
