At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for clients.
- Company: Join a friendly, growing family business with a supportive team.
- Benefits: Enjoy competitive salary, generous holiday, and funded training opportunities.
- Other info: Great career progression and a chance to mentor junior team members.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and networking.
The predicted salary is between 30000 - 40000 £ per year.
Location: Thornaby HQ and client sites across the North East
Hours: Full time, Monday to Friday
To deliver high quality second and third line support across our managed IT client base, resolving issues, delivering projects, and keeping our clients secure and running smoothly.
Key responsibilities- Provide second and third line technical support, both remotely and on site.
- Diagnose and resolve hardware, software, network and connectivity issues.
- Administer Microsoft 365, Windows Server, Entra ID, networking, firewalls, cabling and backups.
- Deliver projects including migrations, installs, upgrades and new client onboarding.
- Maintain security standards in line with Cyber Essentials Plus and ISO 27001.
- Keep documentation and ticket records accurate and up to date.
- Communicate clearly with non-technical clients and deliver excellent customer service.
- Mentor and support our IT apprentices and junior team members.
- Demonstrable experience in an MSP or similar multi-client IT support role.
- Strong knowledge of Microsoft 365, Windows Server and networking (TCP/IP, DNS, DHCP, VPN) and firewalls.
- Experience with backup, antivirus or EDR, and remote monitoring and management tools.
- Excellent troubleshooting and customer service skills.
- A full UK driving licence.
- Relevant certifications (Microsoft, CompTIA or Cisco).
- Azure and Entra ID, plus Intune experience.
- A good working knowledge of cyber security.
- A permanent role in an established, growing and genuinely friendly family business.
- Real career progression, with ongoing training and funded industry certifications.
- A supportive, close-knit team that will back you and help you develop.
- Modern tools and a proper technology stack to work with.
- Competitive salary, dependent on experience.
- Workplace pension, generous holiday allowance.
To apply, please send your CV and a short covering note to careers@mastercopy.co.uk, or message Jamie White directly on LinkedIn. We review applications as they arrive, so early applications are encouraged. Mastercopy is an equal opportunities employer. We welcome applications from everyone and are committed to building a diverse and inclusive team.
Information Technology Support Engineer employer: Mastercopy
Mastercopy is an excellent employer, offering a permanent role in a supportive and friendly family business located in Thornaby. With a focus on employee growth, we provide ongoing training and funded industry certifications, ensuring that our team members can advance their careers while working with modern technology and tools. Our close-knit culture fosters collaboration and mentorship, making it a rewarding environment for IT professionals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mastercopy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mastercopy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mastercopy!
✨Direct Apply to Mastercopy
Let's not forget to apply directly through the Mastercopy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mastercopy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mastercopy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mastercopy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
