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- Tasks: Manage customer relationships and drive value for clients in a tech environment.
- Company: Leading technology solutions provider based in Basingstoke.
- Benefits: Competitive compensation and additional benefits for your hard work.
- Why this job: Make a real impact by ensuring client retention and identifying growth opportunities.
- Qualifications: 3+ years in a B2B customer-facing role with SaaS experience.
- Other info: Full-time contract role starting July 2026 with great career prospects.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology solutions provider in Basingstoke seeks a Scaled Customer Success Manager to manage customer relationships and drive value. You'll ensure client retention and identify growth opportunities while collaborating with sales, R&D, and support teams.
The ideal candidate brings 3+ years in a B2B customer-facing role and experience with SaaS.
This is a full-time contract role starting July 2026 with competitive compensation and additional benefits.
Strategic Customer Success Manager — Retention & Growth in Basingstoke employer: MasterControl
Contact Detail:
MasterControl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager — Retention & Growth in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in customer success. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they drive customer success. This will help you showcase how your experience aligns with their goals.
✨Tip Number 3
Showcase your achievements! Be ready to discuss specific examples of how you've driven retention and growth in previous roles. Numbers speak volumes, so highlight any metrics that demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Strategic Customer Success Manager — Retention & Growth in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B customer-facing roles and SaaS. We want to see how your skills align with the role of Strategic Customer Success Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can drive retention and growth for our clients. Let us know what excites you about working with StudySmarter.
Showcase Your Collaboration Skills: Since this role involves working closely with sales, R&D, and support teams, make sure to highlight any past experiences where you’ve successfully collaborated across departments. We love team players who can bring people together!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at MasterControl
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics, especially those relevant to retention and growth. Be ready to discuss how you've used these metrics in past roles to drive value for clients.
✨Showcase Your B2B Experience
Highlight your experience in B2B customer-facing roles. Prepare specific examples of how you've successfully managed client relationships and identified growth opportunities in previous positions.
✨Collaborate Like a Pro
Since this role involves working closely with sales, R&D, and support teams, think of examples where you've effectively collaborated across departments. This will show your ability to work as part of a team to achieve common goals.
✨Prepare Questions That Matter
Have insightful questions ready about the company's approach to customer success and their strategies for retention and growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.