Vice President, Product Operations in London

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Product OperationsWe are seeking a visionary and execution-focused plus operationally-minded Vice President of Network Operations to lead a globally distributed team across multiple time zones and functions. This role is central to ensuring the seamless delivery, configuration, and performance of our Cross-Border payment products. You will oversee key operational pillars, including real-time monitoring of transaction flows, maintaining uninterrupted connectivity with payout partners, and ensuring our payout capabilities are accurately captured and distributed to our commercial clients.
In addition, the role requires cross-functional alignment across multiple teams to deliver solutions that meet clients’ service-level expectations. We operate in a complex, fast-paced environment and are looking for a leader who thrives in that space.
Key Responsibilities
•Lead Global Product Operations Strategy: Define and execute a cohesive strategy that supports product development across all modes of payment—including bank deposit, mobile wallet, and cash pickup—for all entity types (P2X, B2X, and G2X) across multiple geographies and regulatory environments.
•Oversee Transmission Operations: Manage a 24x7 global team responsible for real-time monitoring of payment transmissions, incident detection, and stakeholder alerting. Ensure timely communication of RSP issues and SLA breaches, and lead coordination of advisories and root cause analysis.
•Manage Catalogue & Data Integrity Functions: Supervise catalogues maintenance including but not limited to RSP codes, CPU locations, bank swift codes and data fields. Ensure accurate and timely updates to geographies, pricing, and directory data to support network health and compliance.
•Lead L2 NetOps Team: Oversee technical and operational support for escalated payout partner issues. Guide the team in system health monitoring, incident response, automation of processes, and continuous service improvement. Ensure global guard duty coverage and reporting.
•Drive Product Configuration & Testing: Ensure robust configuration of our services in Mastercard’s platforms, UAT execution, and integration testing for new RSPs and corridors. Oversee layout management, mandatory field compliance, and onboarding readiness.
•Govern the Technical Endpoint Guide (TEG): Lead the creation, maintenance, and quality assurance of TEGs, which define corridor-level field requirements for all payout partners while aligning with platform configurations and adherence to mandatory field standards.
•Lead RSP Testing & Quality Assurance: Ensure comprehensive test coverage including transaction cancellation, amendment, retransmission, mandatory field validation, and SLA compliance. Ensure test results are documented, tracked, and communicated to onboarding teams.
•Foster Cross-Functional Collaboration: Partner with engineering, compliance, customer support, and regional product teams to ensure alignment and operational readiness.
•Champion Operational Excellence: Establish KPIs, dashboards, and reporting mechanisms to monitor performance, drive accountability, and support data-driven decision-making.
•Lead and Develop Global Teams: Build and mentor high-performing teams across regions. Promote a culture of ownership, innovation, and continuous learning.
Qualifications
•15+ years of experience in network product operations, or program management, with at least 5 years in a senior leadership role.
•Proven success managing global teams and complex Cross-Border operations.
•Deep understanding of payment systems, transaction flows, and operational risk management.
•Strong analytical, communication, and stakeholder management skills.
•Minimum a Bachelor’s degree in Business, or related field; advanced degree preferred.
Why Join Us?
•Be at the forefront of transforming global payments infrastructure.
•Lead a high-impact function in a fast-paced, innovation-driven environment.
•Work with a diverse, global team committed to operational excellence and client success.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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