At a Glance
- Tasks: Lead resilience strategies for real-time payment platforms and ensure critical services are always available.
- Company: Join a global leader in payment services with a focus on operational resilience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a high-performing team dedicated to enhancing service stability across the globe.
- Why this job: Make a real impact on customer trust and regulatory compliance in a dynamic environment.
- Qualifications: Experience in technology resilience, IT operations, and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
This is an exciting opportunity to support the resilience of 24x7x365 real time payments platforms and services ensuring critical payments remain within defined resilience objectives while supporting continued growth across international markets. Resilience is an outcome derived by orchestrating functional, technical and operational SME collaboration and this role will require strong skills in leading those conversations to get to the outcomes and ensure our customer services are always available and recoverable within Impact Tolerances.
The successful candidate will become part of a high performing team, dedicated to delivering payment services across the globe, underpinning over 32 billion transactions a year. This role is part of the Operational Resilience Team within Realtime Payments International, with a reporting line into the VP Operational Resilience. We are seeking a Technology Resilience Lead to support the Real Time Payments International (RTPI) resilience strategy and execution to ensure our product offerings to customers and the resources (technology, data, 3rd parties, people and places) are robust and recoverable during disruptions.
The role will have direct impact on customer trust and in country regulatory compliance, will help shape the operating model and embedding, drive improvements across the Products and collaborate with stakeholders across Architecture, Engineering, Products and Operations to embed resilience into every layer of our services. The role is ideal for candidates with a background in technology and operational resilience, infrastructure, IT service operations, major incident management, site reliability or related fields with an aptitude for linking technology delivery to business processes.
As an Individual Contributor, you will have significant delivery ownership and stakeholder influence, leading specific activities while contributing meaningfully to the broader team vision and direction to enhance resilience across complex, high volume payment systems in regulated markets.
Key Responsibilities- Resilience Framework: Support the development, implementation and continuous improvement of the Operational Resilience Framework across RTPI, ensure alignment with regulatory expectations and Enterprise / RTPI standards, develop and maintain resilience policies, standards, procedures and governance.
- Critical Services & Dependency Management: Maintain mapping of Important Business Services and supporting technology, data, third parties, people and facilities; identify and maintain critical dependencies and single points of failure; assess resilience impacts of new products, markets and technology changes.
- Availability / Recoverability: (description omitted for brevity but remains in original text.)
- Vulnerability Management: Lead end to end resilience assessments across critical assets of the IBSs, facilitate workshops to identify resilience weaknesses across all assets, maintain prioritised resilience risk and vulnerability register, track remediation plans through to closure with engineering and operations teams.
- Scenario Testing: Support execution of resilience scenario testing, support development of severe and plausible scenarios covering technology failure, cyber events, cloud outages, third party failures and operational disruptions, coordinate cross functional participation, capture lessons and confidence in recoverability.
- Resilience by Design: Embed resilience requirements into the service delivery lifecycle, review architecture and solution designs from a resilience perspective, provide challenge on resilience controls before production implementation, promote engineering best practices to improve availability, recoverability and fault tolerance.
- MI and Reporting: Develop resilience KPIs and KRIs, produce executive dashboards highlighting resilience posture, vulnerabilities, testing outcomes and remediation progress, present updates to senior governance fora.
- Incident Management: Participate in incident management reviews, ensure lessons learned are translated into measurable resilience improvements.
- Stakeholder Management: Build strong relationships across Engineering, Product, SRE, Operations, Cyber Security, Enterprise Risk, Compliance and Audit, influence senior stakeholders to improve resilience outcomes without direct authority, act as a trusted advisor on operational resilience matters.
- Culture & Capability: Drive resilience awareness across engineering and operations teams, develop role based targeted training and resilience guidance, promote culture of proactive resilience ownership.
- Rollout vulnerability assessments across Important Business Services.
- Support delivery of the annual scenario testing programme.
- Improve remediation completion rates for resilience issues.
- Increase resilience maturity across engineering and operations teams.
- Establish meaningful resilience KPIs / KRIs and execute reporting.
- Demonstrate measurable reduction in critical resilience vulnerabilities.
- Operational & technology resilience delivery experience
- Technology risk management
- SRE and high availability principles (desirable)
- ITIL ITSM (desirable)
- Cyber resilience awareness
- Regulatory knowledge (PRA, FCA, DORA)
- Strong communications
- Critical service and dependency mapping
- Scenario testing execution
- Financial Service and / or Payments experience
- Operational resilience tooling
We seek a proactive, inquisitive and analytical professional who can operate with minimal supervision and adapt quickly to changing priorities. You should be comfortable challenging the status quo and proposing innovative solutions to improve our resilience processes. A keen eye for detail and quality, coupled with the ability to see the big picture and think strategically about how to enhance service stability, will be critical. Above all, you are a team player who excels at building relationships and rallying diverse stakeholders around a common resilience vision.
Technology Resilience Manager employer: Mastercard
As a Technology Resilience Manager, you will join a dynamic and high-performing team dedicated to ensuring the reliability of critical payment services on a global scale. Our company fosters a collaborative work culture that values innovation and proactive problem-solving, offering extensive opportunities for professional growth and development in the fast-paced financial services sector. With a commitment to employee well-being and a focus on resilience, we provide a supportive environment where your contributions directly impact customer trust and regulatory compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Resilience Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Mastercard. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Technology Resilience Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Mastercard.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Mastercard's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Mastercard
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Mastercard.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Mastercard will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Mastercard employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
