Technical account manager- French Speaker (London)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Specialist, Technical Account Management – French Speaking

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Our Technical Account Manager must have a strong technical aptitude along with personality strengths in self-starting and being proactive. A proven track record of creating and maintaining deep, lasting relationships with customers is essential, as you’ll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield’s customers.

Role

• Become an expert in Dynamic Yield products, focusing heavily on the technical aspects of the product.
• Interface with customers in the final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products.
• Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting, determining root cause, and ensuring customer understanding of the resolution.
• Partner with Engineering and Development teams to resolve customer issues.

All About You

• Native French speaker.
• Bachelor\’s degree in Computer Science or equivalent experience.
• Technical client-facing experience or 2+ years front-end developer experience.
• Advanced skills in JavaScript, HTML, CSS; Java skills are a plus.
• Experience in digital marketing solutions (mobile, web analytics, optimization, email) and SaaS environments is desirable.
• Familiarity with e-commerce terms and configurations is preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with inherent risks. Every employee or representative must:

• Abide by Mastercard’s security policies and practices.
• Ensure confidentiality and integrity of accessed information.
• Report any suspected security violations or breaches.
• Complete mandatory security trainings as per Mastercard’s guidelines.

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