Overview
In this role you will manage a strategic loyalty program for a leading Australian bank, partnering with stakeholders to deliver data-driven loyalty experiences. You will coordinate cross-functional efforts to optimize program features and drive client outcomes. You will contribute to Mastercard Loyalty Solutions by shaping a personalised card-linked offers proposition at scale. You will collaborate with product, technology, analytics, and commercial teams to impact customer engagement and program performance.
Responsibilities
- Act as a trusted partner to key customer stakeholders and build durable relationships
- Manage day-to-day program operations, tracking milestones, risks, and opportunities
- Support delivery of loyalty outcomes across product, operations, and offer content
- Collaborate with product, technology, operations, analytics, and commercial teams to achieve client success
- Identify opportunities to extend Mastercard services to improve customer outcomes
- Work with Products & Platforms to design and evolve program features and experiences
- Capture customer insights and market trends to continuously improve performance
- Coordinate with Finance for invoicing and commercial operations
- Contribute to the growth and innovation of Australia's leading loyalty program
Key requirements
- Experience in client relationship management, account management, program management, or customer success
- Proven track record delivering positive customer outcomes and managing complex stakeholder relationships
- Excellent organizational skills and delivery focus
- Understanding of the Australian loyalty and offers ecosystem, especially in financial services, retail, payments, or customer engagement
- Commercial mindset with ability to identify opportunities and drive improvement
- Strong communication and stakeholder management across all organizational levels
- Ability to manage multiple priorities with high quality and responsiveness
- Proficiency in Microsoft Office and familiarity with data structures, analytics, and tech-enabled solutions
- Proactive and customer-focused
- Collaborative and team-oriented
- Strong communication and stakeholder management
- Microsoft Office applications
- Data structures and analytics awareness
- Technology-enabled solutions
Senior Specialist, Product Management in St Leonards employer: MasterCard
Mastercard is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Director of Software Engineering. With a strong emphasis on employee growth, you will have access to cutting-edge tools and resources, as well as opportunities to mentor and lead talented teams across diverse geographies. The company's commitment to data-driven decision-making and AI-assisted development ensures that you will be at the forefront of technological advancements in a dynamic and supportive environment.
