Senior BizOps Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior BizOps EngineerWho is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Change Management team is looking for a Senior Change Analyst for the support and delivery of an effective and industry best practice Change Management Service.
Change Management own the process which plans, controls, schedules, and implements changes across all Vocalink live services and systems. The controls within the Change Management Process ensure that the risk and impact of changes are managed effectively in order that service availability is maintained and improved, in line with Business requirements.
The Senior Change Analyst is responsible for managing the day to day Vocalink Change Management Process activities with a view to minimising risk and eliminating disruption to business services arising from Change implementation. This is done through control, scheduling, prioritisation, approval, and implementation of changes to Vocalink applications and infrastructure. This is critical to ensuring standardised methods and procedures are used for the efficient and prompt handling of all changes and for providing a clear audit trail, adhering to the required standards. The process and procedures are used by all Change Management Users in accordance with the Corporate Change Management Policy.

Role
• The Senior Change Analyst is responsible for managing the day to day Vocalink Change Management Process activities with a view to minimising risk and eliminating disruption to business services arising from Change implementation.
• The Senior Change Analyst is required to deputise, where appropriate, in the absence of the Change Manager, assuming full authority and responsibility for the Change Management Team.
• Ensuring monitoring, awareness raising and compliance of the overall Process, escalating issues to the Change Manager wherever necessary. Ensure all exceptions to the Normal Change Process follow the agreed procedures.
• Ability to organise, lead and facilitate key stakeholder meetings and workshops as required, including Change Review meetings, Daily Change Advisory Board
• Facilitation and chairing of the Vocalink CAB and production of the agenda and minutes. Ensuring the agenda discussed fulfils the CAB Terms of Reference (TOR). Represent Change Management at ancillary meetings such as the Daily Operations Meeting and Weekend Working Meetings.
• Facilitation and chairing of the internal Daily Vocalink/Mastercard Change Review Meeting. Act as a point of contact for Vocalink impacting Mastercard changes.
• Maintenance, review, and distribution of key components of the Change Process such as change constraints, approval matrices, Change Advisory Board (CAB) agenda and minutes, and the Forward Schedule of Change (FSC).
• Maintain the document set which provides a full description of the process and procedures for both the Change Management Team and users of the Process.
• Produce daily and monthly reports
• Ensure that all components of the Change Process comply to internal and external audit standards.

All About You – Knowledge, Skills and Experience
Essential
• Experience within a Senior Change Management role.
• The ability to be able to make judgements routinely and when under pressure, escalating to the Change Manager where necessary. Must be able to handle any situation where risk to the live IT infrastructure is compromised.
• Experience of and the ability to deputise for the Change Manager in their absence, assuming full authority and responsibility for the Change Management Team.
• Experience of Remedy or Helix as a Service Management Tool.
• Strong, proven reporting and analysis skills.
• Must be able to work well autonomously, using own initiative. Should also work well with others and be able to contribute to the team.
• Must be able to organise own workload to facilitate BAU activities together with individual and team objectives. Ability to multitask and work under pressure with minimal supervision.
• Proven communication skills (both verbal and written) including the ability to communicate confidently.
• Proven ability to facilitate and chair meetings, including the Change Advisory Board and Change Review Meetings.
• A reasonable understanding of a Technical Infrastructure such as Networks, Servers, Desktops, Storage and Applications.
• ITIL 4 Foundation Certificate.
• Understanding of the Financial Services Industry.
Desirable
• ITIL Change Management Practitioners Certificate
• Understanding of the Vocalink processes and systems
• Commercial understanding

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security.
All activities involving access to Mastercard assets, information, and networks comes with
in inherent risk to the organization and therefore, it is expected that the successful
candidate for this position must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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