At a Glance
- Tasks: Manage outsourcing governance and ensure compliance for regulated entities.
- Company: Join Mastercard, a leader in financial technology with a focus on innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with exposure to senior stakeholders and regulatory environments.
- Why this job: Be a key player in ensuring operational resilience and risk management.
- Qualifications: Experience in governance, risk management, and strong coordination skills.
The predicted salary is between 55000 - 65000 £ per year.
Mastercard’s Enterprise Intercompany & Service Governance (EISG) program centralizes oversight of intercompany agreements (ICAs) and outsourcing governance across principal and regulated entities. A key objective of this program is to support regulated entities in meeting their regulatory obligations related to outsourcing, operational resilience, and third‑party risk management.
The Manager/ Senior Analyst, Entity Outsourcing Operations serves as the dedicated relationship manager for an assigned entity (e.g., VLL, MTS, MAPPL, MCE), acting as the primary liaison between the entity and the centralized EISG framework. This role is responsible for coordinating ICA lifecycle activities, supporting outsourcing governance execution, monitoring SLAs and KPIs, and ensuring regulatory readiness. The role plays a critical part in helping regulated entities demonstrate compliance with applicable outsourcing and third‑party risk management requirements.
While enterprise policy, standards, templates, and frameworks are owned centrally by EISG, this role ensures those requirements are operationalized effectively within the assigned entity. This is an execution‑focused governance role requiring strong coordination skills, regulatory awareness, and a disciplined approach to documentation and control oversight.
Key Responsibilities- Dedicated Entity Relationship Management – serve as the primary EISG point of contact for the assigned entity. Act as trusted advisor on ICA lifecycle, outsourcing governance, and service monitoring requirements. Coordinate enterprise service reviews and ensure entity participation. Support board or regulatory‑related inquiries in partnership with central teams. Escalate SLA breaches, service disputes, or recurring control concerns through established governance channels.
- ICA Lifecycle Coordination – commence and manage ICA reviews through to conclusion (new ICAs and amendments), coordinate drafting support and required stakeholder reviews (Legal, Tax, Finance, Risk), track approvals, execution status, and renewal timelines; ensure governance checkpoints embedded throughout the lifecycle; maintain traceability between ICAs, services, and associated documentation.
- Outsourcing Governance & Risk Oversight – support outsourcing classification and risk assessment activities in alignment with enterprise standards; consult with central EISG teams when services are designated as key or critical; monitor SLA performance and KPI reporting through centralized dashboards; act as escalation point for repeated SLA breaches or service impact events; support dispute resolution between service providers and recipients where required.
- Monitoring, Assurance & Incident Oversight – monitor entity‑level performance metrics and ensure timely reporting; participate in enterprise post‑incident reviews where multiple entities are impacted; support local incident awareness through SLA reporting and metrics analysis; perform TPRM assurance reviews on group service provider entities; maintain documentation supporting audit readiness and regulatory defensibility.
- Regulatory & Audit Support – support regulatory examinations and audits, providing documentation and coordination as required; assist with regulatory information requests related to outsourcing or ICA governance; help ensure entity outsourcing registers are complete and aligned with enterprise standards; support entity board reporting requests as needed.
- Data Integrity & Tooling Enablement – ensure accurate maintenance of ICA and service data within the Global Service Registry and related systems; support SLA metric validation and periodic QA of data gathering processes; contribute to centralized dashboards providing transparency into service performance and governance compliance; partner with enterprise teams to improve automation and reporting capabilities.
- Proven experience in outsourcing governance, risk management, operational resilience, compliance, or enterprise operations.
- Experience supporting regulated entities or audit/exam preparation.
- Ability to manage cross‑functional coordination and drive issues to resolution.
- Strong documentation discipline and structured problem‑solving approach.
- Comfortable serving as relationship lead for senior stakeholders.
- Structured and detail‑oriented.
- Comfortable navigating regulatory environments.
- Confident managing stakeholder relationships.
- Proactive in identifying risk and escalation triggers.
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Senior Analyst, Entity Outsourcing Operations employer: Mastercard
Mastercard is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a Senior Analyst in Entity Outsourcing Operations, you will benefit from a collaborative environment that encourages innovation and offers comprehensive training opportunities, all while being part of a globally recognised leader in financial services. With a strong focus on regulatory compliance and operational excellence, Mastercard provides a unique platform for professionals to thrive and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst, Entity Outsourcing Operations
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mastercard through LinkedIn. A friendly chat can give us insider info on the company culture and what they really look for in candidates.
✨Tip Number 2
Prepare for the interview by diving deep into the EISG programme. Understand how intercompany agreements work and brush up on outsourcing governance. This will show us that you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you’ve demonstrated your skills in risk management or stakeholder coordination. Be ready to impress us with real examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team at Mastercard.
We think you need these skills to ace Senior Analyst, Entity Outsourcing Operations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in outsourcing governance and risk management. We want to see how your skills align with the specific responsibilities of the Senior Analyst role.
Showcase Your Coordination Skills:Since this role is all about managing relationships and coordinating activities, be sure to provide examples of how you've successfully managed cross-functional teams or projects in the past. We love a good story!
Be Detail-Oriented:Attention to detail is key in this position. When you’re writing your application, make sure to proofread for any errors and ensure that your documentation skills shine through. We appreciate a well-organised application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mastercard
✨Know Your Stuff
Make sure you understand the ins and outs of outsourcing governance and risk management. Brush up on the key responsibilities mentioned in the job description, like ICA lifecycle coordination and SLA monitoring. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Coordination Skills
This role requires strong coordination skills, so be ready to share examples from your past experiences where you've successfully managed cross-functional teams or driven issues to resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Be a Regulatory Whiz
Familiarise yourself with the regulatory environments relevant to the role. Be prepared to discuss how you've navigated compliance challenges in previous positions. This will demonstrate your ability to support regulated entities effectively and ensure they meet their obligations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to outsourcing governance and how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
