At a Glance
- Tasks: Drive Cardholder Services strategy and enhance client value across APAC markets.
- Company: Join a global payments leader with a focus on innovation.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for professional development.
- Why this job: Influence product operations and scale programs that impact clients globally.
- Qualifications: 1-3 years in Financial Services; strong communication and analytical skills.
The predicted salary is between 49500 - 60500 £ per year.
In this role, you will drive the Cardholder Services program strategy and financial performance across select APAC markets, with a focus on Australia and New Zealand. You’ll align initiatives with Core Payments priorities, collaborate across teams, and deliver tangible client value. You’ll work on market opportunities, roadmaps, and performance tracking to support growth and client success. This is an opportunity to influence product operations and scale client programs within a global payments leader.
Responsibilities
- Strategic planning and market development to expand Cardholder Services in line with Mastercard priorities
- Develop and maintain strategic roadmaps reflecting market needs and competition
- Leverage market intelligence and customer insights to inform product innovation and GTM strategies
- Drive cross-functional execution and track performance of strategic initiatives
- Act as liaison between Cardholder Services and internal teams (Customer Solution Centers, Account Management, Billing, Product Leadership)
- Communicate program performance and customer feedback to stakeholders for alignment
- Build and maintain strong client relationships and support growth opportunities
- Ensure seamless program execution, manage escalations across vendors and internal teams
- Oversee billing and enablement processes to ensure accuracy and efficiency
- Monitor P&L, budget, forecast, and profitability across programs in designated markets
- Collaborate with Finance on billing accuracy and financial reporting
- Maintain risk mitigation and operational excellence across client programs
Key requirements
- 1–3 years relevant experience, preferably in Financial Services
- Experience in product management, product development, and project management (desirable)
- Strong interpersonal and written/verbal communication
- Excellent organizational and planning abilities
- Analytical mindset with data-driven decision making
- Microsoft Excel, Word, PowerPoint
Program Manager, Cardholder Services employer: MasterCard
Mastercard is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Director of Software Engineering. With a strong emphasis on employee growth, you will have access to cutting-edge tools and resources, as well as opportunities to mentor and lead talented teams across diverse geographies. The company's commitment to data-driven decision-making and AI-assisted development ensures that you will be at the forefront of technological advancements in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager, Cardholder Services
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like MasterCard. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from MasterCard.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like MasterCard. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Program Manager, Cardholder Services
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in MasterCard and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show MasterCard how you can be a team player!
How to prepare for a job interview at MasterCard
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with MasterCard.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with MasterCard's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
