Principal, Enterprise Operations

Overview

Mastercard Operations Resilience team within ONE, is responsible for driving firm\’s operational resilience. ONE Operational Resilience office is at the center of driving the resiliency of Mastercard products by implementing operational resilience standards; including analysis, tracking and delivery. It includes leveraging tools like FMEA and Blast radius. We Mastercard Operations resilience team, work with various product owners and help improve product resiliency through evaluation, priotization and tracking high risk items.

Role

This person will work within Operations Resilience team and partner with various Mastercard internal teams from Mastercard Critical Service (1A and 1B) to proactively identify failure modes.

• The role will require driving cross-functional collaboration including meetings with product owners, IDE, BizOps, customer support, and other relevant Infrastructure teams to understand the failure modes and reasons.
• Help product and program owners make data-driven decision to prioritize mitigating actions based on potential failure impact criticality.
• Build strong working relationships with stakeholders across the organization to ensure alignment and buy-in for resilience initiatives.
• Track and report on progress including key metrics. Communicate effectively with management across functions on the progress, road blocks, and set expectations.
• Learn and develop basic understanding of applications architecture and process flows
• Train & assist application teams in building reliable & accurate FMEA documents for their application

All About You

• Basic understanding of Operations Resiliency concepts
• Strong understanding of industry standard FMEA practices and related tools
• Strong understanding of industry standard Blast radius practices and related tools
• Data analytics to make data driven analysis of failure points and resiliency improvements
• Effective project management skills to produce analysis summary and templates for technology management consumption
• Effective collaborating skills across diverse functions and technology products teams across multiple regions
• Technical capabilities to understand the complexity of various applications and upstream or downstream systems interactions including shared services and underlying infrastructure
• Strong understanding of distributed platform, network and routing & systems
• Experience with enterprise monitoring and alerting
• Strong understanding of Incident and problem management including KPIs, SLAs

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job description.