Principal Business Continuity Program

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview – Principal Business Continuity Program Enterprise Resilience Team, primarily responsible for driving Business Continuity, Technical Recovery, Operational Resilience Program aspects for regulatory & customer requirements, standards and controls analysis for Fintech organization. Managing reporting, risk identification, presentations and external parties resilience for Enterprise Resilience. This hands‑on execution role will work within a team construct while executing independently most of the time implementing policy and procedures from global Enterprise Resilience program.

Role

• Support the Enterprise Resilience program structure to appropriate level for ensuring certification to ISO27001 and alignment to ISO 22301.
• Quickly understand and partner with business and technical team members to implement program and support regulatory compliance for all jurisdictions in which our business entities operate – worldwide.
• Create reporting to external regulators and customers to address requirements and contract obligations, and present evidence as needed.
• Perform as an Enterprise Resilience/Business Continuity Program matter expert to set‑up new assets with the proper construct and response model including plans and exercises with strategic partners.
• Train business partners on the program’s roles and responsibilities, and ensure all staff within the entity are knowledgeable of our program requirements.
• Partner with global Enterprise Resilience staff to understand location‑specific crisis management, business continuity, and disaster recovery procedures and standardization.
• Build key business relationships across the organization and become a trusted partner to further embed a business continuity and resilience culture.
• Provide consultation to management and identify opportunities to implement process improvements.

Experience & Qualifications

• Knowledge and experience of ISO27001 certification maintenance and/or implementation, and application of or detailed knowledge of ISO22301 – preferred.
• Demonstrable experience of working within financially regulated environments, or have regulator liaison experience – preferred.
• Experience in Enterprise Resilience / Business Continuity Program implementation and maintenance, including impact analysis, resilience risk assessment and plan design and exercise – preferred.
• Financial services experience – advantageous.
• Demonstrable experience managing business continuity third party risk process – advantageous.
• Experience with data incident preparedness and response, including cyber security experience – advantageous.
• Capable of understanding technology recovery exercises and possibly knowledge of Cloud solutions – advantageous.
• Bachelor’s degree preferably related to Emergency Management, Information Technology, Security, Business or equivalent combination of experience and formal education – advantageous.
• Preferred CBCI (Business Continuity Institute) or CBCP (DRI) accreditation or similar – more advanced accreditation – advantageous.
• Experience in the design and delivery or management information metrics – advantageous.
• Excellent written and spoken English language communication skills – core requirement.

All About You

• Calm under pressure.
• Ability to drive consistent and repeatable results with limited supervision.
• Understands when to elevate.
• Excellent oral and written communication and presentation skills.
• Develops relationships with people at all levels and in various functions and specialties of organizations, both in external environments and internally.
• Be personable yet able to challenge/question constructively when necessary.
• Manage own work load and deliver or elevate accordingly.
• Delivery in an accurate and complete manner.
• Copes well in a dynamic, complex environment.
• Ability to define and implement solutions based on strategic direction.
• Willingness to take some travel – this is very minimal if any.
• Passion for personal development and learning.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.