At a Glance
- Tasks: Coordinate and manage change processes, ensuring smooth execution and accountability.
- Company: Join Mastercard, a global leader in the payments industry with a focus on innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative culture with a commitment to continuous improvement and career development.
- Why this job: Be at the forefront of change management in a dynamic tech environment.
- Qualifications: Experience in change coordination, strong organisational skills, and excellent communication.
The predicted salary is between 60000 - 80000 £ per year.
Mastercard is a global technology company in the payments industry that delivers end‑to‑end prepaid card solutions across travel, transit, foreign exchange, gifting and buy‑now‑pay‑later segments.
The Change Manager coordinates, tracks, and drives change activity end to end within MPMS and with key external partners. The role ensures changes progress through the defined process efficiently, remain within agreed SLAs, and are actively managed with internal teams and partners. It focuses on execution, discipline and continuous improvement of the change process—ensuring momentum is maintained, blockers are surfaced early, and accountability is clear.
Key Responsibilities- Change Process Management: Coordinate and manage changes through the MPMS change lifecycle from intake to closure; ensure all changes follow agreed governance, documentation, and approval requirements; track progress, milestones, dependencies, and decisions; identify stalled or at‑risk changes and proactively drive resolution.
- Forums & Governance: Support and manage internal change forums (CABs, working groups, governance calls); prepare agendas, papers, status updates, and clear decision requests; track actions, outcomes, and follow‑ups from forums to completion; ensure decisions and impacts are clearly recorded and communicated.
- Stakeholder & Partner Coordination: Liaise with internal stakeholders (Engineering, Product, Customer Delivery, Compliance, etc.) to progress changes; coordinate change activity with key external partners and suppliers; monitor partner responsiveness against agreed SLAs; escalates delays, risks, or missed responses through appropriate channels.
- Accountability & Momentum: Hold change owners accountable to agreed timelines and deliverables; challenge inactivity or missed commitments constructively and professionally; ensure dependencies across teams are clearly understood and managed; escalates issues where momentum, quality, or timelines are at risk.
- Continuous Improvement & Reporting: Identify recurring issues, bottlenecks, or inefficiencies in the change process; support continuous improvement initiatives to simplify, streamline, or clarify change governance; maintain accurate change reporting, dashboards, and metrics; provide clear, concise status updates suitable for senior stakeholders.
- Experience supporting or coordinating change, delivery, governance, or operational processes.
- Strong organisational and tracking skills with attention to detail.
- Confidence working across multiple teams and priorities.
- Clear written and verbal communication skills with strong stakeholder management.
- Ability to follow defined processes while managing multiple change items in parallel.
- Experience working with third‑party suppliers or external partners.
- Understanding of SLAs, issue escalation, and dependency management.
- Experience identifying and implementing process improvement opportunities.
All activities involving access to Mastercard assets, information, and networks come with inherent risk; each employee is responsible for information security. Abide by Mastercard’s security policies and practices. Ensure confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Senior Specialist, Product Management in Peterborough employer: Mastercard
Mastercard is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, all within a vibrant global environment that encourages meaningful contributions to the payments industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Specialist, Product Management in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit into their team and contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Senior Specialist in Change Management. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Senior Specialist, Product Management in Peterborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Specialist role. Highlight your experience in change management and how it aligns with the responsibilities outlined in the job description. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills—demonstrate them! Use specific examples from your past experiences that showcase your organisational skills, stakeholder management, and ability to drive change. This is your chance to shine, so let us know what you’ve got!
Be Clear and Concise:When writing your application, clarity is key. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application reaches us without any hiccups. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Mastercard
✨Know the Change Management Process
Familiarise yourself with the change management lifecycle, especially how it applies to the role at Mastercard. Be ready to discuss specific examples of how you've coordinated changes in the past and how you ensured they followed governance and documentation requirements.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about your experience liaising with various internal teams and external partners. Highlight instances where you successfully managed stakeholder expectations and resolved conflicts, as this will demonstrate your ability to keep everyone on the same page.
✨Emphasise Continuous Improvement
Think of examples where you've identified inefficiencies in processes and implemented improvements. Discuss how you tracked progress and maintained accountability, as this aligns perfectly with the continuous improvement focus of the role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. Since the role requires clear communication of decisions and impacts, being able to convey your ideas succinctly will be crucial during the interview.
