At a Glance
- Tasks: Lead complex projects to enhance Mastercard's operational resilience and ensure service continuity.
- Company: Join Mastercard, a global leader in digital payments and innovation.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for career growth.
- Other info: Be part of a diverse team driving change in the digital economy.
- Why this job: Make a real impact in a fast-paced environment that values your ideas and strengths.
- Qualifications: Degree in computer science or engineering; experience in strategy or technology consulting preferred.
The predicted salary is between 36000 - 60000 £ per year.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
The Operational Resilience team aims to protect Mastercard’s ability to operate in a world where disruption is no longer hypothetical but constant. In recent years, global outages have increased, impacting airlines, hospitals, financial institutions, and entire national grids. These events underscore a simple truth: in today’s hyperscaler‑dependent, always‑on digital economy, resilience is competitiveness. At Mastercard, Operational Resilience exists to ensure the continuity of our Critical Services by setting consistent, enterprise‑wide resilience requirements and partnering across products, technology, regions, and suppliers to drive compliance. We identify and mitigate resilience pain points, strengthen end‑to‑end service reliability, and embed robust frameworks and governance so that even in moments of extreme stress, Mastercard continues to perform.
The Role:
- Drive end‑to‑end delivery of complex, multi‑workstream resilience projects, establishing clear scope, structured plans, measurable milestones, and predictable execution across the organization.
- Partner with senior stakeholders to design, evaluate and advance resilience strategies, ensuring alignment with Mastercard’s Technology strategy.
- Play a coordinating role in developing, formulating and communicating resilience strategies and objectives; developing and implementing the strategy, roadmap, and business cases to drive and deliver one of Mastercard’s Strategic Objectives.
- Support and drive the use of leading practices to execute complex initiatives spanning different large teams, stakeholders and geographies.
- Observe market trends and evolutions and develop an understanding of how we evolve Mastercard’s resilience strategy.
- Coordinate closely with leaders to drive alignment and dependencies between different priorities.
- Engage with cross‑functional stakeholders to drive decisions and maintain shared ownership of outcomes.
- Champion a “resilient by design” culture, embedding consistent standards into project execution and long‑term roadmaps.
All about you:
- Results‑proved track record of exceeding goals and ability to operate with independence and autonomy.
- Demonstrated ability to balance the delivery of programs, project management and creative resourcefulness.
- Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
- Commitment to ethical, accountable, and transparent leadership.
- Experience in technology and the payments domain desirable.
- Highly developed presentation, facilitation, and communication skills (both verbal and written).
- Proficiency in Mastercard PowerPoint, Excel and Word.
- Politically savvy collaborator and consensus builder with a track record of bringing people together around a common cause.
- Bachelor’s degree or higher in computer science or engineering or equivalent work or education‑related experience.
- Experience in strategy, management or technology consulting.
Equal opportunities considerations:
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility:
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Operational Resilience Strategy Manager employer: MasterCard
Mastercard is an exceptional employer that fosters a culture of inclusion and collaboration, empowering employees to thrive in a dynamic and innovative environment. With a commitment to employee growth, Mastercard offers diverse career opportunities across disciplines and geographies, ensuring that every team member can contribute to meaningful projects that shape the future of the digital economy. Located in a vibrant setting, employees benefit from a supportive work culture that values individual strengths and promotes resilience as a core principle, making it an ideal place for those seeking impactful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Resilience Strategy Manager
✨Dive Into Corporate Strategy Communities
Get yourself involved in online communities or forums focused on corporate strategy. Places like LinkedIn groups or specific Slack channels can hook you up with industry insights, trends, and many potential job leads. Don't hesitate to share your thoughts or ask questions; it’ll boost your visibility!
✨Attend Industry Conferences and Events
Keep an eye out for corporate strategy conferences or networking events in your area (or online!). These gatherings are gold mines for meeting hiring managers and making impactful connections. Plus, having a few good conversations can lead to job referrals at companies like MasterCard!
✨Showcase Your Strategy Skills
Create content that showcases your knowledge of corporate strategy—think reports, blogs, or even video discussions. Sharing these on platforms like LinkedIn or Medium can demonstrate your expertise and make you stand out to employers looking for fresh talent.
✨Apply Directly Through Our Website
Don’t forget to apply for the Operational Resilience Strategy Manager position at MasterCard via our website! This shows your genuine interest, and who knows, you might just land that interview in a matter of days. Keep your application focused on how you can add value to their strategy team.
We think you need these skills to ace Operational Resilience Strategy Manager
Some tips for your application 🫡
Show Us Your Strategic Thinking:When crafting your CV and cover letter, highlight your strategic analysis skills. Focus on past experiences where you've effectively assessed market trends or made impactful recommendations. Evidence-based achievements, like improving processes or contributing to significant projects, will help us see your potential for driving corporate strategy at MasterCard.
Tailor Your Narrative:Don’t just send us a generic application! Personalise your cover letter by connecting your experiences and aspirations to MasterCard’s mission and goals. We love seeing candidates who genuinely understand what we do; share how your vision aligns with ours and what you can bring to the table.
Highlight Relevant Academic Credentials:In your CV, make sure to showcase your academic background, especially if you have qualifications in business, economics, or analytics. We appreciate candidates who can back up their skills with relevant degrees or certifications, so don’t be shy about flaunting those achievements!
Utilise Professional Language:While we want you to be yourself, remember that corporate strategy roles demand a level of professionalism in communication. Use clear and concise language in your application materials, ensuring that your ideas come across as well-structured and sophisticated. It’s all about making a great impression right from the written application stage!
How to prepare for a job interview at MasterCard
✨Master the Numbers
Corporate strategy often involves data analysis and financial forecasting. Brush up on your quantitative skills, and be prepared to handle case studies or numerical problems during the interview. We might get questions about how to approach market trends or assess the performance of a hypothetical company — so practice these scenarios!
✨Know Your Frameworks
Familiarity with strategic frameworks like SWOT, PESTLE, or Porter’s Five Forces can set you apart. We should be ready to discuss how we’d apply these tools to real-world business situations — maybe even relating them to MasterCard. This shows we’re not just theory-happy but can articulate our practical application.
✨Engage in Strategic Conversations
In a full-time role like this, it’s crucial to show that we're engaged and informed about current trends in the industry. Keep up with major news and prepare to discuss how recent developments could impact strategic decisions at MasterCard. This will demonstrate our passion and proactive approach to the field.
✨Showcase Relevant Experience
Whether through internships or projects, we should highlight any experience that relates to corporate strategy. Have specific examples ready to talk about how we’ve contributed to strategic growth or improvements. It's about showcasing our unique journey and how it will bring value to MasterCard.
