Managing Consultant, Advisors & Consulting Services, Retail & Commerce

Mastercard Services provides cutting‑edge data analysis and services to Fortune 500s, governments and nonprofits to make multimillion‑dollar business decisions and grow their organizations. The Advisors Client Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms and technologies to provide clients with powerful strategic insights and recommendations.

Roles and Responsibilities

• Lead client engagements across Retail and Commerce and Digital Partners.
• Build the retail and commerce practice by developing a robust understanding of Mastercard products and data analytics.
• Develop strong value‑driven narratives and customised presentations to support new business pitches.
• Work closely with business development teams for an effective joint go‑to‑market and ensure best‑in‑class value delivery.
• Own key relationships with mid‑level to senior client stakeholders and independently assess client agenda, internal culture and change readiness.
• Develop strategies and programs for large, regional and global clients by leveraging data and technology solutions to unlock client value.

Team Collaboration & Culture

• Lead the team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members’ roles and skills.
• Provide analytical and day‑to‑day project delivery team leadership, fostering a collaborative and inclusive environment for all levels.
• Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients and build the firm’s intellectual capital.
• Provide on‑the‑job training, coaching and mentorship to junior consultants.

Qualifications

• 6‑8 years work experience in consulting, corporate strategy, business intelligence, business line management or product management and an undergraduate degree.
• Understanding of UK digital partners and merchants; experience at a retail‑focused consultancy or e‑commerce platform preferred.
• Experience working on consumer engagement and acquisition projects or initiatives (lifecycle marketing, CRM, loyalty programmes, customer journeys, channel strategy, segmentation, etc.).
• Experience coaching and managing teams across multiple consulting engagements that involve structured problem‑solving and stakeholder management.
• Experience managing key client relationships and leading conversations with senior internal and external stakeholders.
• Knowledge of business KPIs, financials and organisational leadership.
• Ability to identify new business development opportunities and experience drafting proposals and scoping new opportunities.
• Logical, structured thinking and affinity for detail while retaining a big‑picture view.
• Advanced Word, Excel and PowerPoint skills.
• Ability to manage multiple tasks and clients in a fast‑paced, deadline‑driven environment.
• Ability to communicate effectively in English.
• Eligibility to work in the country where you are applying and ability to apply for travel visas as required by travel needs.

Preferred Qualifications

• Experience generating new knowledge or creating innovative solutions for a firm.
• Relevant industry expertise.
• MBA or master’s degree with relevant specialisation (not required).

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.