At a Glance
- Tasks: Shape service strategy and drive technology transformation for Real-Time Payments.
- Company: Join a leading financial services company focused on innovation and client satisfaction.
- Benefits: Competitive salary, professional development, and opportunities for impactful work.
- Other info: Dynamic role with opportunities to lead cross-functional teams and drive change.
- Why this job: Make a real difference in service resilience and client-focused operations.
- Qualifications: Experience in technology or consulting, especially in financial services.
The predicted salary is between 60000 - 80000 £ per year.
Manager, Service Management Strategy will play a pivotal role in shaping the strategy to enable service resilience, technology transformation, and client-focused service operations across the live-markets portfolio of RTP International. This position demands exceptional stakeholder management and strategic acumen, as the individual will support complex, high-stakes service improvement initiatives that require seamless collaboration across business units and regions. The role involves supporting the shaping and executing of the service roadmap to achieve a stable and resilient Real-Time Payments service.
About The Role
- Service Strategy & Innovation: Support in developing and owning the service management strategy aligned with Mastercard’s long‑term business and technology goals for RTP International. Collaborate with product, engineering, and infrastructure teams to align operational readiness with product roadmaps and launches. Support strategic initiatives to modernize service platforms, introducing automation, AIOps, observability, and intelligent alerting. Drive growth and profitability by socializing issues and potential solutions that improve service resilience and stability.
- Technology & Consulting Leadership: Leverage consulting experience to create scalable service models that align with diverse client needs across geographies. Support strategic engagements with clients, participant banks and regulators to ensure service expectations and technical capabilities are fully aligned. Act as an advisor internally and externally, translating complex technical and operational concepts into clear, actionable strategies.
- Team Leadership & Stakeholder Engagement: Support the service operations team leadership in identifying, structuring, and prioritizing key issues, defining problem statements, and developing solutions that elevate the customer experience. Drive progress on team goals and internal strategic projects focused on operational improvements, customer satisfaction, and communications. Monitor market trends and organizational performance, as well as utilizing customer data, to identify risks and implement action plans that protect and enhance customer trust. Identify efficiency initiatives that directly improve customer‑facing operations and organizational performance.
About You
- Experience in technology, consulting or service management roles, ideally within Financial services or Real‑time payments ecosystems.
- Proven background in top‑tier consulting firms with direct experience leading complex transformation programs.
- Deep understanding of real‑time payment systems, regulatory requirements, and high‑availability architectures.
- Exceptional stakeholder engagement, and communication skills; comfortable influencing C‑level stakeholders and regulators.
- Strong analytical and strategic thinking skills with a bias for execution and measurable results.
- Proven track record of leading high‑stakes strategic projects with significant impact, demonstrating an ability to navigate and influence at the highest levels of the organization.
- A problem‑solver with an analytical mindset, capable of cutting through noise and complexity to deliver clear, actionable insights.
- Demonstrated ability to lead and motivate cross‑functional and cross‑regional teams without direct reporting lines, showcasing strong leadership and collaboration skills.
- Proven ability to influence various senior stakeholders and drive substantial change, requiring excellent communication and negotiation skills.
- A self‑starter who can set challenging and meaningful goals for the team and deliver tangible results in a fast‑paced environment.
- Highly developed presentation, facilitation, and communication skills, both verbal and written.
- Providing leadership, direction and development to junior team members.
Qualifications
- Certifications in ITIL, Six Sigma, or SRE practices (preferred).
- Good understanding of the MC network and Real‑time payments product portfolio (desirable).
Corporate Security Responsibility
Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Manager, Service Strategy employer: Mastercard
At RTP International, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Manager in Service Strategy, you will have the opportunity to lead transformative initiatives within the dynamic realm of real-time payments, while benefiting from comprehensive professional development programmes and a supportive environment that values your contributions. Our commitment to employee growth, coupled with our strategic location, ensures that you will be at the forefront of technology transformation, making a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Service Strategy
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by doing your homework. Research the company, understand their service strategy, and think about how your experience aligns with their goals. This will help you stand out and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on articulating your strategic thinking and stakeholder management skills, as these are key for the Manager, Service Strategy role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Manager, Service Strategy
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service management and technology transformation. We want to see how your skills align with the role of Manager, Service Strategy, so don’t hold back on showcasing your relevant achievements!
Showcase Your Stakeholder Skills:Since this role involves exceptional stakeholder management, be sure to include examples of how you've successfully engaged with various stakeholders in the past. We love seeing how you’ve influenced decisions and driven change in previous roles!
Highlight Your Analytical Mindset:We’re looking for someone with strong analytical and strategic thinking skills. Use your application to demonstrate how you've tackled complex problems and delivered actionable insights in your previous positions. Numbers and results speak volumes!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Mastercard
✨Know Your Service Strategy Inside Out
Make sure you thoroughly understand the service management strategy and how it aligns with the company's long-term goals. Be ready to discuss how your experience in technology and consulting can contribute to shaping this strategy.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully engaged with stakeholders at various levels, especially C-level executives. Highlight your ability to translate complex concepts into actionable strategies that resonate with different audiences.
✨Demonstrate Your Analytical Mindset
Be prepared to discuss specific instances where your analytical skills led to measurable results. Think about how you've identified risks or opportunities in past roles and how you implemented solutions that improved service resilience.
✨Exhibit Leadership and Collaboration
Share experiences where you've led cross-functional teams without direct authority. Emphasise your ability to motivate others and drive progress on strategic projects, showcasing your strong communication and negotiation skills.
