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- Tasks: Manage customer credit risk and develop strategies to mitigate potential losses.
- Company: Join Mastercard, a leader in the financial technology space.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Engage with senior management and collaborate across departments for impactful results.
- Why this job: Be part of a crucial team shaping the future of risk management in finance.
- Qualifications: Graduate degree and experience in credit risk assessment preferred.
The predicted salary is between 60000 - 80000 £ per year.
We are currently looking for a Manager, Europe Customer Risk Management (CRM), reporting to the Europe Regional CRM VP. The primary responsibility of the Manager is to ensure counterparty/credit customer risk is appropriately identified, monitored and managed in accordance with the applicable Mastercard policies & procedures and risk appetite. The role is on the First Line of Defense under the Strategy & Operations organization, with partnership with the Second Line Credit Risk function. Mastercard has approximately $75B in credit exposure to financial institutions and other counterparties worldwide, placing the CRM role as a key part of its evolving and quickly growing business model. The magnitude and strategic nature of this exposure necessitates engagement with senior management, Mastercard’s sales, franchise, and product organizations as well as our customers (issuers, acquirers, etc.). This role provides great opportunities to learn and grow your career within Mastercard.
Responsibilities
- The primary responsibility is to ensure counterparty customer risk for assigned markets is appropriately identified, assessed, managed and mitigated in accordance with Mastercard’s policies & procedures and risk appetite framework.
- Managing credit risk for the assigned portfolio, both on an individual and on a portfolio basis; point of contact for all CRM related matters for the assigned portfolio.
- Implementing risk policies and procedures to minimize potential credit losses while supporting business initiatives.
- Conducting customer credit risk underwriting analysis and strategy execution of customer risk management, leveraging the understanding of risks and regulations.
- Partnering with CRM Center of Excellence to ensure 24x7 customer exposure monitoring and management.
- Developing and managing risk processes, including the development of alternative risk mitigation solutions.
- Conducting credit considerations in the application process of new customers where needed.
- Helping prepare external and internal CRM-related reporting.
- Supporting cross-functional initiatives to deliver on risk goals.
Qualifications
- Graduate degree in business, finance, economics or equivalent.
- Experience in credit risk assessment and financial statements analysis; experience in / knowledge of the European banking sector and/or payments is a strong plus.
- Strong analytical and problem‑solving skills; ability to identify potential sources of risk and provide solutions.
- Strong negotiation and influencing skills.
- Ability to manage through a crisis and ability to make tough decisions with imperfect / incomplete information.
- Excellent written and verbal English communication skills.
Manager, Risk Management – Customer Risk Management employer: Mastercard
Contact Detail:
Mastercard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Risk Management – Customer Risk Management
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Mastercard. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the key responsibilities of the role. Brush up on your knowledge of credit risk management and be ready to discuss how you would handle specific scenarios related to customer risk.
✨Tip Number 3
Showcase your analytical skills! Be prepared to share examples of how you've identified and mitigated risks in previous roles. This will demonstrate your fit for the Manager, Risk Management position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Mastercard.
We think you need these skills to ace Manager, Risk Management – Customer Risk Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Manager, Risk Management. Highlight your experience in credit risk assessment and any relevant qualifications that align with Mastercard's needs. We want to see how your background fits into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer risk management and how your skills can help us at Mastercard. Be sure to mention specific experiences that demonstrate your analytical and problem-solving abilities.
Showcase Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively, just like you would in the role!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Mastercard
✨Know Your Risk Management Basics
Make sure you brush up on the fundamentals of risk management, especially in the context of customer credit. Understand Mastercard's policies and procedures, as well as the risk appetite framework. This will show that you're not just familiar with the role but also genuinely interested in how they operate.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've successfully identified and mitigated risks in previous roles. Use data and metrics to back up your claims. This is crucial for a role that involves credit risk assessment and financial statement analysis.
✨Demonstrate Strong Communication Skills
Since this role requires engagement with senior management and cross-functional teams, practice articulating your thoughts clearly and confidently. Be ready to explain complex concepts in simple terms, as effective communication is key in risk management.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to crisis management or decision-making with incomplete information. Think through your thought process and be ready to explain how you would handle such scenarios, showcasing your problem-solving skills.