Manager, MI & Reporting, Controls Office

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, MI & Reporting, Controls Office Overview

This is an exciting opportunity to join the Controls Office function for Vocalink Limited, a company that enables the payments of 90% of salaries, 70% of utility bills, most ATM transactions and every cheque cleared in the UK. The successful candidate will become part of a high functioning team, dedicated to delivering a robust, secure and resilient service to 60+million citizens every day with transactional volume of 11 billion/year and total annual transactional value in excess of GBP6 Trillion.

The appointee will be responsible for ensuring timely, relevant and actionable MI and reporting of Vocalink’s control posture and related actions as we constantly strive for improvement. The role holder will provide MI and reporting to meet the needs of the function, broader Vocalink business and discharge the Controls Office reporting obligations to our customers, executives and boards.

Need to be proficient at gathering and analysing data from multiple sources to identify performance, trends and areas that require focus.

Limited Controls function across the key pillars of Controls Governance, Controls Management, Controls Testing, Assurance, and Issues Management.

Key Responsibilities

• Identifying relevant control and issue data across the Vocalink business that evidences control management and testing
• Enhancing that data through automation where possible, and through ensuring the data is service specific as well as Enterprise wide
• Reviewing data analytics and trends to support the assessment and management of the control environment and enable appropriate escalations
• Providing clear and concise reporting to key governance fora, including the Vocalink executive and board committees and key customer forums, including the use of MI dashboards, leveraging appropriate data visualisation tools
• Providing constructive challenge and advice to data / reporting contributors to ensure accuracy and quality
• Own and develop Controls Office Data Dashboards, providing information on control managements, control operation and to evidence standard / process adherence
• Leading on changes to key Vocalink or Mastercard data tools / applications on behalf of the Controls Office, to ensure the team’s needs are adequately addressed through the provision of use cases
• Provide Secretariat support to key governance fora, where required including the preparation of reporting packs and minutes.

Knowledge, Skills and Expertise (technical / role specific)

Essential – You have the following

• Experience: a strong understanding of how to enable data visualisation (e.g. through a tool like PowerBI), experience in data analysis to create insightful reporting, ideally in a risk and controls or compliance environment within financial services, experience of developing and enhancing the production of data which enables key business decisions.
• Stakeholder management: the ability to work with stakeholders at all levels to understand their business and how to use Data to demonstrate compliance and risk reduction.

Skills and attributes

• An ability to deal with ambiguity, complexity and competing priorities and to quickly assess, simplify and articulate challenges, solutions and recommendations.
• An ability to get things done, and to see the bigger picture.
• An ability to work under pressure to meet deadlines and react quickly to changing priorities.
• A proven relationship builder with strong influencing skills who can interact effectively with internal and external stakeholders at all levels.
• A proactive self-starter who has a passion for learning, doing and making a difference.
• A strong team player and collaborator with a team-first ethos and low ego.
• Commercial and business acumen.
• Excellent and engaging oral, written and presentational skills to deal with large diverse customer base (internal and external).
• A role model for the Mastercard Way.
• Ability to articulate themselves clearly and concisely to a broad range of senior and junior stakeholders, acting as a bridge as well as guide for the implementation of new capabilities.

Desirable – You have the following

• Educated to at least an undergraduate degree
• Experience in Risk Management, Controls Management and Assurance, preferably in a regulated firm.
• Relevant experience of working in a complex (preferably multi-national) stakeholder environment that includes complex customers and regulators.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.