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For Companies At a Glance
- Tasks: Lead content design for innovative B2B products and create engaging user experiences.
- Company: Join Mastercard, a global leader in digital payments, transforming the economy for everyone.
- Benefits: Enjoy hybrid work flexibility, collaborative culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping user experiences that impact millions globally.
- Qualifications: Bachelor’s degree or equivalent experience; strong writing and communication skills required.
- Other info: Contribute to a community focused on best practices and innovation in content design.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview: We are looking for a seasoned Content Designer interested in applying their expertise to commercial product solutions. The ideal candidate has strong experience in content strategy and UX writing, drives effective decision-making, thrives in a dynamic, collaborative environment, and seeks to learn and grow. The position is based in London with hybrid flexibility. You’ll join the Experience Strategy team within the Customer Experience and Design (CX&D) team of Commercial Solutions. Working closely with partners across the business, we power Mastercard’s ability to deliver differentiated solutions and experiences—ones that make the digital economy work better for everyone, from financial institutions to farmers. The Content Design Manager will collaborate with UX designers, strategists, researchers, and product managers to ensure our products are easy for end customers to use and understand. Your focus will be on how, where, and when information is presented in the product experience, ensuring it makes sense to users and tells a cohesive, compelling story. This includes content guidelines, site architecture, product vision and storytelling, voice and tone, UX copy and nomenclature, content testing, customer enablement and support content, content management, and localization.
Responsibilities:
- Lead content design for B2B and B2B2C commercial products and ecosystems.
- Develop content strategies for digital experiences, informed by research and testing, and document your work.
- Define content guidelines and establish voice & tone for consistent customer-facing experiences.
- Write clear, accessible, and inclusive copy, including UI and long-form content.
- Facilitate workshops and brainstorming sessions collaboratively with designers, strategists, researchers, and product partners.
- Scope work effectively, demonstrating best practices in content strategy, UX writing, and storytelling.
- Create documentation to help customers implement products successfully.
- Oversee localization processes to scale products across regions.
- Promote Content Design within Mastercard and contribute to the CX&D community by sharing learnings, best practices, and innovations.
About you:
- Bachelor’s degree or equivalent practical experience.
- Proven expertise in managing content design workflows using best practices.
- Ability to proactively drive projects forward, communicate effectively, manage approvals, and influence stakeholders.
- Excellent writing and communication skills.
- Ability to set clear objectives, manage priorities, and balance strategic and operational tasks in a fast-paced environment.
- Strong interpersonal, presentation, and stakeholder influence skills.
- Excellent organizational skills and attention to detail.
- Experience or keen interest in payments or enterprise technology sectors.
Manager, Content Design employer: MasterCard
Contact Detail:
MasterCard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Content Design
✨Tip Number 1
Familiarise yourself with the latest trends in content design and UX writing. Follow industry leaders on social media and engage with their content to stay updated. This will not only enhance your knowledge but also show your passion for the field during networking.
✨Tip Number 2
Network with professionals in the content design and UX community. Attend relevant workshops, webinars, or meetups in London to connect with potential colleagues and learn about the latest practices. Building relationships can often lead to job opportunities.
✨Tip Number 3
Prepare to discuss your experience with content strategy and UX writing in detail. Think of specific examples where you’ve successfully led projects or collaborated with cross-functional teams. This will demonstrate your capability to thrive in a dynamic environment.
✨Tip Number 4
Showcase your understanding of B2B and B2B2C ecosystems by researching Mastercard’s products and services. Be ready to discuss how your skills can contribute to enhancing their customer experiences, which will set you apart from other candidates.
We think you need these skills to ace Manager, Content Design
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in content strategy and UX writing. Use specific examples that demonstrate your ability to lead content design for commercial products.
Craft a Compelling Cover Letter: In your cover letter, express your passion for content design and how your skills align with the responsibilities outlined in the job description. Mention your experience in collaborating with cross-functional teams and your approach to creating user-friendly content.
Showcase Your Work: If possible, include a portfolio or links to previous projects that showcase your content design work. Highlight any case studies that illustrate your process and the impact of your contributions on user experience.
Prepare for Interviews: Anticipate questions related to your content design philosophy and your experience with B2B and B2B2C products. Be ready to discuss how you approach content strategy and storytelling, as well as your methods for testing and refining content.
How to prepare for a job interview at MasterCard
✨Showcase Your Content Strategy Skills
Be prepared to discuss your experience in developing content strategies. Highlight specific projects where your strategies led to improved user experiences or engagement, and be ready to explain your thought process behind those decisions.
✨Demonstrate Collaboration
Since the role involves working closely with various teams, share examples of how you've successfully collaborated with UX designers, researchers, and product managers in the past. Emphasise your ability to facilitate workshops and brainstorm effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in content design and how you approached them, particularly in a B2B or B2B2C context.
✨Highlight Your Writing Skills
As writing clear and inclusive copy is crucial for this role, bring samples of your work that demonstrate your writing style and ability to convey complex information simply. Be ready to discuss your approach to voice and tone in different contexts.
