Vice President Quality and Risk Management in London

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Job Description Summary Senior product leader accountable for the strategic direction, P&L performance, and commercial scaling of Mastercard's Cardholder Service portfolio across Europe. Owns end-to-end product strategy, vendor ecosystem governance, and go-to-market execution — balancing global agreements and platform consistency with local market relevance to drive revenue growth, product differentiation, and superior cardholder experience.

Role Scope & Accountability

• Owns the Cardholder Service product roadmap, commercialization strategy, and P&L for Europe.
• Acts as the senior regional product authority, partnering across Global Product, Core Consumer, Sales, Marketing, and Operations.
• Drives sales enablement, scaled implementation, and operational excellence across 30+ European markets.
• Leads resolution of complex commercial, vendor, or regulatory issues impacting portfolio performance.
• Lead a team of 15 + product managers and program managers.

Leadership & Strategy

• Shapes the multi-year product vision for Cardholder Service in Europe, aligned with Consumer Product and regional priorities.
• Identifies, builds, and commercializes new Cardholder Service propositions (core, optional, fee-based) with clear business cases.
• Partners with Core Products and Emerging Payments to embed Cardholder Service into broader Go-to-Market and platform strategies.
• Ensures executive governance and stakeholder alignment across all major initiatives.

Sales Enablement

• Owns the commercial performance of the portfolio, translating capabilities into issuer value propositions and revenue.
• Embeds sales orientation and commercialization mindset across product design, pricing, packaging, and rollout.
• Partners with Sales and Account Management to support strategic deals, upsell, bundling, and premium positioning.
• Leads competitive intelligence and market research to identify growth levers and portfolio gaps.

Operational Excellence

• Accountable for end-to-end delivery of Cardholder Service programs, from launch to steady-state.
• Oversees vendor ecosystem: contractual compliance, service quality, cost discipline, and scalability.
• Drives simplification and standardization across markets to improve speed, quality, and economics.

Financial Accountability

• Owns portfolio profitability; drives revenue expansion and margin improvement.
• Oversees vendor spend, P&L development, and pricing strategy.
• Partners with Finance to identify efficiency opportunities and improve unit economics.

All About the candidate

• Bachelor's degree or equivalent experience required.
• Experience in Product Management, Product Development, or Sales/Account Management.
• Deep payments, financial services, or cardholder benefits industry experience strongly preferred.
• Proven track record commercializing products at scale across multiple markets.

Skills & Capabilities

• Executive-level stakeholder management and influence in a matrixed organization.
• Strong commercial acumen — ability to translate insights into profitable growth.
• Proven vendor management, contract negotiation, and delivery oversight.
• Demonstrated people leadership skills, including building, developing, and leading high performing product teams.
• Analytical rigor: data-driven decision-making, Voice of Customer, benchmarking.
• Clear communicator who articulates strategy and trade-offs to senior leadership.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.