Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and SummaryManager, Program Manager – Cardholder ServicesThe Cardholder Services team is looking for a Program Manager who can act as a business owner and maintain relationships with UK&I stakeholders and key customers, consistently innovating and problem-solving to drive the Cardholder Services strategy forward. The ideal candidate should possess a passion for demonstrating the value of our cardholder solutions and enhancing customer experience, be highly motivated, have an analytical and intellectually curious mindset, and possess an entrepreneurial spirit. While you will be expected to develop growth opportunities, influence stakeholders, and help shape market strategy, you will also be accountable for the day-to-day management and successful delivery of Cardholder Services programs, ensuring operational excellence and a consistently high customer experience. In this client-facing position, you will: · Drive business growth for Cardholder Services in UK&I in partnership with internal and external stakeholders. · Work with financial institutions and Fintechs to showcase the added value of our cardholder solutions, identify growth opportunities and resolve operational issues. · Combine market trends, customer insights, and product expertise to develop strategic recommendations and growth opportunities for customers and internal stakeholders. · Support the development of Cardholder Services sales strategy and objectives and provide training, shape sales narratives and support sales colleagues with product knowledge. · Collaborate with third-party vendors to deliver valuable products and services to existing customers on time. All About You · Significant experience managing client relationships and senior within the payments, financial services, fintech, loyalty, or adjacent industries. · Strong understanding of product management, product commercialization, and solution configuration, with the ability to align product capabilities to customer needs and business objectives. · Strong communication, presentation, and stakeholder management skills. ·Experience presenting business cases, strategic recommendations, and performance updates to senior executives and decision makers. · Attentive to details with an ability to understand and manage both operational and client management processes · Proven ability to operate effectively at both strategic and operational levels, balancing executive stakeholder engagement, commercial opportunity development, and hands-on program delivery. All About Your Education & Skills · Experience in relevant industries and roles · Bachelor's degree or equivalent qualification · Comfortable with significant senior client interaction and relationship building · Advanced Excel and PowerPoint skills requiredCorporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices;Full time
Program Services Coordinator in London employer: MasterCard
Mastercard is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Director of Software Engineering. With a strong emphasis on employee growth, you will have access to cutting-edge tools and resources, as well as opportunities to mentor and lead talented teams across diverse geographies. The company's commitment to data-driven decision-making and AI-assisted development ensures that you will be at the forefront of technological advancements in a dynamic and supportive environment.
