Principal Business Continuity Program in London

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realise their greatest potential.

Overview – Principal Business Continuity Program Enterprise Resilience Team, primarily responsible for driving Business Continuity, Technical Recovery, Operational Resilience Program aspects for regulatory & customer requirements, standards and controls analysis for Fintech organization. Managing reporting, risk identification, presentations and external parties resilience for Enterprise Resilience. This hands-on execution role will work within a team construct while executing independently most of the time implementing policy and procedures from global Enterprise Resilience program.

Responsibilities

• Support the Enterprise Resilience program structure to appropriate level for ensuring certification to ISO27001 and alignment to ISO 22301.
• Quickly understand and partner with business and technical team members to implement program and support regulatory compliance for all jurisdictions in which our business entities operate - worldwide.
• Create reporting to external regulators and customers to address requirements and contract obligations, and present evidence as needed.
• Perform as an Enterprise Resilience/Business Continuity Program matter expert to set-up new assets with the proper construct and response model including plans and exercises with strategic partners.
• Train business partners on the program’s roles and responsibilities, and ensure all staff within the entity are knowledgeable of our program requirements.
• Partner with global Enterprise Resilience staff to understand location-specific crisis management, business continuity, and disaster recovery procedures and standardization.
• Build key business relationships across the organization and become a trusted partner to further embed a business continuity and resilience culture.
• Provide consultation to management and identify opportunities to implement process improvements.

Qualifications

• Knowledge and experience of ISO27001 certification maintenance and/or implementation, and application of or detailed knowledge of ISO22301; preferred.
• Demonstrable experience of working within financially regulated environments, or have regulator liaison experience; preferred.
• Experience in Enterprise Resilience / Business Continuity Program implementation and maintenance, including impact analysis, resilience risk assessment and plan design and exercise; preferred.
• Financial services experience; advantageous.
• Demonstrable experience managing business continuity third party risk process; advantageous.
• Experience with data incident preparedness and response, including cyber security experience; advantageous.
• Capable of understanding technology recovery exercises and possibly knowledge of Cloud solutions; advantageous.
• Bachelor’s degree preferably related to Emergency Management, Information Technology, Security, Business or equivalent combination of experience and formal education; advantageous.
• Preferred CBCI (Business Continuity Institute) or CBCP (DRI) accreditation or similar; more advanced accreditation; advantageous.
• Experience in the design and delivery or management information metrics; advantageous.
• Excellent written and spoken English language communication skills; core requirement.

All About You

• Calm under pressure.
• Ability to drive consistent and repeatable results with limited supervision.
• Understands when to escalate.
• Excellent oral and written communication and presentation skills.
• Develops relationships with people at all levels and in various functions and specialties of organizations, both in external environments and internally.
• Be personable yet able to challenge/question constructively when necessary.
• High attention to detail.
• Manage own workload and deliver or escalate accordingly.
• Delivery in an accurate and complete manner.
• Copes well in a dynamic, complex environment.
• Ability to define and implement solutions based on strategic direction.
• Willingness to take some travel, this is very minimal if any.
• Passion for personal development and learning.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.