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- Tasks: Manage customer credit risk and implement strategies to minimise losses.
- Company: Join Mastercard, a leader in the financial technology space.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Engage with senior management and collaborate across teams for impactful results.
- Why this job: Be part of a crucial team shaping the future of risk management.
- Qualifications: Graduate degree and experience in credit risk assessment preferred.
The predicted salary is between 60000 - 80000 £ per year.
We are currently looking for a Manager, Europe Customer Risk Management (CRM), reporting to the Europe Regional CRM VP. The primary responsibility of the Manager is to ensure counterparty/credit customer risk is appropriately identified, monitored and managed in accordance with the applicable Mastercard policies & procedures and risk appetite. The role is on the First Line of Defense under the Strategy & Operations organization, with partnership with the Second Line Credit Risk function.
Mastercard has approximately $75B in credit exposure to financial institutions and other counterparties worldwide, placing the CRM role as a key part of its evolving and quickly growing business model. The magnitude and strategic nature of this exposure necessitates engagement with senior management, Mastercard’s sales, franchise, and product organizations as well as our customers (issuers, acquirers, etc.). This role provides great opportunities to learn and grow your career within Mastercard.
Responsibilities
- The primary responsibility is to ensure counterparty customer risk for assigned markets is appropriately identified, assessed, managed and mitigated in accordance with Mastercard’s policies & procedures and risk appetite framework. This includes, but is not limited to:
- Managing credit risk for the assigned portfolio, both on an individual and on a portfolio basis; point of contact for all CRM related matters for the assigned portfolio.
- Implementing risk policies and procedures to minimize potential credit losses while supporting business initiatives.
- Conducting customer credit risk underwriting analysis and strategy execution of customer risk management, leveraging the understanding of risks and regulations.
- Partnering with CRM Center of Excellence to ensure 24x7 customer exposure monitoring and management.
- Developing and managing risk processes, including the development of alternative risk mitigation solutions.
- Conducting credit considerations in the application process of new customers where needed.
- Helping prepare external and internal CRM-related reporting.
- Supporting cross-functional initiatives to deliver on risk goals.
Qualifications
- Graduate degree in business, finance, economics or equivalent.
- Experience in credit risk assessment and financial statements analysis; experience in / knowledge of the European banking sector and/or payments is a strong plus.
- Strong analytical and problem‑solving skills; ability to identify potential sources of risk and provide solutions.
- Strong negotiation and influencing skills.
- Ability to manage through a crisis and ability to make tough decisions with imperfect / incomplete information.
- Excellent written and verbal English communication skills.
Manager, Risk Management – Customer Risk Management in London employer: Mastercard
Contact Detail:
Mastercard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Risk Management – Customer Risk Management in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Mastercard. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of credit risk management. Be ready to discuss how you would handle specific scenarios related to customer risk – show us you know your stuff!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on our radar.
✨Tip Number 4
Practice your negotiation skills! You’ll need them not just in the role but also during salary discussions. Role-play with a friend to build confidence and refine your approach.
We think you need these skills to ace Manager, Risk Management – Customer Risk Management in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Manager, Risk Management. Highlight your experience in credit risk assessment and any relevant knowledge of the European banking sector. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer risk management and how your background makes you a great fit for our team. Keep it concise but impactful – we love a good story!
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, make sure to include examples of how you've identified risks and provided solutions in your previous roles. We want to see your problem-solving prowess in action!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Mastercard
✨Know Your Risk Management Basics
Make sure you brush up on the fundamentals of risk management, especially in the context of credit and counterparty risks. Understand Mastercard's policies and procedures, as well as the risk appetite framework. This will show that you're not just familiar with the role but also genuinely interested in how they operate.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've successfully identified and mitigated risks in previous roles. Use data and metrics to back up your claims. This is crucial for a role that requires strong analytical and problem-solving skills, so be ready to impress with your insights!
✨Demonstrate Your Communication Prowess
Since this role involves engaging with senior management and cross-functional teams, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where effective communication made a difference in your past experiences. This will highlight your ability to influence and negotiate effectively.
✨Prepare for Crisis Management Questions
Expect questions about how you've handled crises or tough decisions in the past. Think of specific instances where you had to make quick decisions with limited information. This will showcase your ability to manage through uncertainty, which is key for the Manager, Risk Management role.