At a Glance
- Tasks: Lead product management for payment resiliency solutions and enhance customer experiences.
- Company: Join Mastercard, a global leader in digital payments and innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Collaborative culture with opportunities to work on cutting-edge technology.
- Why this job: Make a real impact on secure payment solutions and drive change in the industry.
- Qualifications: 7+ years in product management or related fields; strong analytical and leadership skills.
The predicted salary is between 74250 - 90750 £ per year.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary Manager, Product Management – Resiliency Operations (Stand-In & On-Demand Decisioning)Manager, Product Management – Payment Resiliency Issuers face a myriad of authorization risks that come in many forms.
Crisis events, such as cyberattacks or natural disasters, complex payment rails and systems, and evolving regulatory demands, like DORA all create disruption to the payment experience.
The Mastercard Payment Resiliency team manages a suite of solutions to mitigate these risks.
It is critical to ensure a frictionless cardholder experience and uphold the integrity of the Mastercard brand by providing on-behalf authorization decisioning, at any time, for any reason.
As Manager, Product Management - Payments Resiliency, you will help deliver on our strategy of offering industry leading authorization solutions.
You will collaborate with cross-functional teams to aid in the creation and enhancement of resiliency products, drive utilization through customer education, and ultimately support the improvement of customer performance and profitability.
We’re seeking a collaborative and results-oriented product professional who thrives in a dynamic, fast-paced environment.
You are passionate about the cardholder experience, driving issuer change, and delivering impactful solutions.
The role requires a highly analytical thinker who can connect data, market dynamics, customer needs, and business priorities to influence decisions and outcomes.
As a natural leader and team player, you excel in building relationships and driving strategic outcomes with energy, creativity, and accountability.
Primary
Responsibilities
- Function as a Payment Resiliency Solutions SME in Europe
- Work closely with regional sales and account management teams to support the growth of our solutions
- Partner with Advisors Consulting Services to drive product performance improvement and to define use case opportunities
- Collaborate closely with local Customer Success and Service Business Leads by providing SME guidance and recommendations in support of their efforts
- Craft and present clear and compelling business cases to stakeholders to secure buy-in for product utilization
- Transform complex data into compelling insights, shape business narratives, and identify opportunities to create value across a diverse set of stakeholders
- Work with engineering to enhance Resiliency offerings because of direct customer feedback
- Identify issues, risks, and dependencies to track product development
- Conduct market research to identify industry trends and competitive analysis
- All
- About
You
- Ability to work in a fast-paced, cross-functional environment.
Works to establish priorities and clear milestones and works with urgency to drive the delivery of tangible outcomes.
- A problem-solver mindset with a focus on delivering value to the business and end-users.
Experience working directly with partners and customers.
- Excellent leadership, communication, and stakeholder management skills.
Demonstrated success in both building relationships and working independently.
- Strong attention to detail and ability to structure tasks efficiently while managing multiple projects simultaneously.
- A natural self-starter – analyzing complex issues, identifying opportunities, and developing actionable plans.
- Familiarity with authorization decisioning and related concepts Background & qualifications:
- Bachelor's degree in Business, Economics, Data Analytics , or a related field.
Advanced degree preferred.
- At least 7+ years of experience in business analytics, strategy, product management, consulting, payments, financial services, or a related field.
- Experience with value realization and performance optimization programs is a plus Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Job Summary Job number: R-288299Date posted : 2026-09-10Profession: Product Management Employment type: Full time
Manager, Product Management – Resiliency Operations (Stand-In & On-Demand Decisioning) in London employer: MasterCard
Mastercard is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Director of Software Engineering. With a strong emphasis on employee growth, you will have access to cutting-edge tools and resources, as well as opportunities to mentor and lead talented teams across diverse geographies. The company's commitment to data-driven decision-making and AI-assisted development ensures that you will be at the forefront of technological advancements in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Product Management – Resiliency Operations (Stand-In & On-Demand Decisioning) in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like MasterCard!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at MasterCard would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at MasterCard through your school's career services!
We think you need these skills to ace Manager, Product Management – Resiliency Operations (Stand-In & On-Demand Decisioning) in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Manager, Product Management – Resiliency Operations (Stand-In & On-Demand Decisioning), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Manager, Product Management – Resiliency Operations (Stand-In & On-Demand Decisioning) position at MasterCard. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at MasterCard
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
