At a Glance
- Tasks: Lead customer initiatives and manage partnerships across Europe for Merchant Cloud.
- Company: Join a leading fintech company revolutionising payment solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and collaboration.
- Why this job: Shape the future of digital commerce while making impactful connections.
- Qualifications: Experience in fintech, product management, and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Merchant Cloud (formerly MPGS - Mastercard Payment Gateway Services) is a cornerstone of Acceptance & Merchant Solutions in Europe, enabling acquirers, merchants, PSPs, and payment facilitators to deliver seamless, secure and scalable customer experiences across channels. As part of our growth and innovation agenda, the Consultant/ Manager will play a pivotal role in shaping and executing our partnerships in Europe. This role is central to expanding Merchant Cloud’s product proposition and revenue opportunities through strategic alliances. We are looking for an enthusiastic candidate to join our team, assisting in the management of Merchant Cloud as a Product and its wide-ranging client base across Europe—including SMEs, enterprises, PSPs, and acquiring partners. In this dynamic position you will work on product management & operations, account management and revenue management, playing a vital role in our team's achievements and the continued expansion of our partnerships throughout Europe. Our team oversees the entire portfolio of Merchant Cloud customers and regional Product in Europe, striving to deliver outstanding service to diverse clients and collaborators while fostering ongoing growth in both relationships and revenues within the region.
Key Responsibilities
- Lead important customer initiatives that require specialized knowledge of the product and its operations, working closely with relevant teams (Engineering, Finance, Compliance and Legal) to ensure high-quality service and timely issue resolution.
- Develop and sustain strong connections with our European customers—including SMEs, enterprises, PSPs, and acquirers—serving as their reliable contact for support, performance evaluations, and development opportunities.
- Promote our products and services for our sales pipeline by cross‑selling through Merchant Cloud and educating clients about what we offer such as Agentic Commerce, Network Tokenization and other services (ways of payment, authentication, fraud and more).
- Drive continuous improvement in partner performance, identifying new growth opportunities and ensuring delivery against KPIs.
- Act as a SME for all aspects of the Merchant Cloud, leading discussions with both internal and external partners on how the product and its services work and why.
- Collect customer feedback and coordinate prioritization and delivery with the Global Product team.
- Assist in forecasting revenue, analyzing transaction data, monitoring regional KPIs, leadership reporting and pinpointing ways to maximize benefits for both the business and its customers.
Knowledge, Skills & Experience
- Strong understanding of payment gateways, acquiring, end‑to‑end transaction lifecycle/processing, embedded finance, and digital commerce ecosystems.
- Fluent in English.
- Experience supporting products and clients in fintech or payments sectors.
- Experience in product management.
- Experience with reporting tools such as Salesforce and Tableau is a plus.
- Proven project management skills.
- Strong issue management skills.
- Strong analytical capabilities and attention to detail.
- Ability to work independently as well as collaboratively within a team.
- Exceptional communication and interpersonal skills.
- Proactive mindset towards solving problems and enhancing processes.
- Capacity to cooperate across teams and with external partners.
- Proficient in MS Office, especially PowerPoint and Excel.
- Experience in using AI tools or strong will to learn.
Corporate Security Responsibility
- Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Manager/ Consultant - Merchant Cloud in London employer: Mastercard
At Mastercard, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Manager/Consultant in our Merchant Cloud team, you will benefit from a dynamic work environment that encourages professional growth and offers opportunities to engage with diverse clients across Europe. With a strong focus on employee development, competitive benefits, and a commitment to delivering outstanding service, Mastercard is the ideal place for those seeking meaningful and rewarding careers in the fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Manager/ Consultant - Merchant Cloud in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech and payments sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with payment gateways and product management. Use specific examples to demonstrate how you've driven growth or improved processes in past roles.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how you can add value to their team. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of Merchant Cloud and its offerings. Understand the key responsibilities of the role and think about how your background aligns with their needs. Confidence is key, so practice your pitch and be ready to impress!
We think you need these skills to ace Manager/ Consultant - Merchant Cloud in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Manager/Consultant role in Merchant Cloud. Highlight your understanding of payment gateways and product management, as these are key to impressing us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about fintech and how your background makes you a perfect fit for our team. Be specific about your achievements and how they relate to the role.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis and reporting, make sure to mention any relevant tools you've used, like Salesforce or Tableau. We love candidates who can demonstrate their analytical capabilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mastercard
✨Know Your Product Inside Out
Make sure you have a solid understanding of Merchant Cloud and its offerings. Familiarise yourself with key concepts like payment gateways, transaction lifecycles, and the specific services they provide. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data analysis in previous roles. Highlight any experience with reporting tools like Salesforce or Tableau, and be ready to explain how you’ve leveraged data to drive decisions or improve processes. This will show that you can contribute to revenue management and performance evaluations.
✨Demonstrate Strong Communication Abilities
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Think of examples where you've successfully communicated complex ideas to clients or team members, as this will illustrate your interpersonal skills and ability to build strong relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and project management skills. Prepare scenarios from your past experiences where you had to resolve issues or manage projects effectively. This will help you showcase your proactive mindset and ability to work collaboratively across teams.
