At a Glance
- Tasks: Lead a team to create intuitive and impactful product experiences in Open Finance.
- Company: Join Mastercard, a leader in financial technology with a focus on innovation and inclusion.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous learning and development.
- Why this job: Shape the future of finance by designing user-centric experiences that make a difference.
- Qualifications: Proven design leadership, experience in agile environments, and a passion for ethical design.
We are seeking a design leader to serve as Director, Product Experience and Design for our Open Finance products and services. In close partnership with the VP, CX&D, the role will lead a team of designers and researchers building cutting-edge experiences and ensuring that whether used by consumers, small businesses, developers or our partners, our experiences are intuitive, inclusive and impactful.
You will shape how users interact with Mastercard’s Open Finance platform to improve access and management of financial data through trusted user journeys. This leader will also champion the integration of advanced research methodologies and AI-driven insights and tools to continuously optimize user experiences across all touchpoints.
This role will closely partner with Product and Engineering teams across Americas and APEMEA regions. Partner with the VP to continuously refine a north star vision for the broader set of Open Finance experiences and journeys. Optimize the client onboarding journey: from discover, evaluate, integrate, onboard, through to optimize. Own and evolve the Open Finance global design system with Product and Engineering. Use qualitative insight and product analytics (conversion, drop off, success rates) to guide prioritization. Coach and grow our design team. Partner with Product Management to align roadmaps to outcome metrics. Embed accessibility and inclusive design (Web Content Accessibility Guidelines WCAG alignment) into tools, patterns, and reviews. Drive consistency across marketing surfaces, documentation, user interface, and post integration touch points. Place quality at the center of our design approaches and practices. Implement our Experience Design Strategy and Experience Principles in our process and products. Prepare our platforms for agent-mediated usage.
Qualifications
- Passion for innovation, inclusion, and ethical design
- Experience working in agile, cross-functional environments
- Proven track record of delivering elegant, scalable, and user-centric digital experiences
- Data-driven with an ability to transform research, analytics, and experimentation into design decisions
- Ability to use product analytics for funnel analysis and insight synthesis
- Depth in interaction design, information architecture, visual hierarchy, content clarity
- Clear written communication for strategy documents, design briefs, executive updates
- Proven experience leading and mentoring a team of Customer Experience Design Managers and Senior Designers, driving strategic outcomes, fostering collaboration, and building design capabilities through continuous up-skilling
- Experience building and scaling design systems with Product and Engineering
- Deep experience in digital product design, across a range of products, channels, and capabilities
- Understanding of B2B2C business models, Open Finance, APIs, developer ecosystems, and financial services
Director of Product Experience Design in London employer: Mastercard
As a Senior Site Reliability Engineer at Connex, you will be part of a dynamic team dedicated to maintaining the UK's national payment infrastructure, where innovation and collaboration are at the forefront of our work culture. We offer a supportive environment that prioritises continuous improvement and professional growth, alongside competitive benefits and a commitment to work-life balance. Join us in making a meaningful impact in the financial services sector while enjoying the unique advantages of working in a cutting-edge technology space.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Product Experience Design in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Mastercard for a Director of Product Experience Design, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Mastercard before they go live!
We think you need these skills to ace Director of Product Experience Design in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Director of Product Experience Design at Mastercard, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Mastercard does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Mastercard. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Mastercard.
How to prepare for a job interview at Mastercard
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Mastercard, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Mastercard might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Mastercard!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Mastercard is looking for.
