Director of Internal Communications (Part Time) in London

Requirements

• Extensive experience in communications, with a strong track record in executive communications, employee communications, or internal engagement within a complex, regional or global organization.
• Proven ability to counsel senior leaders and translate business strategy into clear, engaging, and authentic communications.
• Experience operating in a matrixed, international environment, ideally across multiple European markets.
• Exceptional writing and editing skills, with the ability to move seamlessly between strategic narrative and crisp, practical communications.
• Strong judgment, discretion, and confidence when advising senior leaders on sensitive or high stakes communications.
• Strong experience in speechwriting and long‑form leadership narratives, with the ability to adapt content for live delivery, digital channels, and executive‑authored formats.
• Sound understanding of executive social media dynamics, with good judgement on tone, risk, authenticity, and audience expectations in a European context.
• Strategic yet hands‑on: comfortable setting direction while remaining closely involved in execution.
• Highly collaborative, able to influence and align diverse stakeholders across functions and geographies.
• Curious, thoughtful, and driven to continuously raise the bar for clarity, impact, and effectiveness.
• Comfortable managing multiple priorities under pressure, with a keen eye for detail and quality.

What the job involves

• The Europe Communications function is responsible for communications across all markets in Europe across media relations, employee engagement, issues management and earned consumer sponsorship activation.
• This role is responsible for developing and delivering high-impact executive communications and employee engagement strategies that align with Mastercard’s global narrative, reinforce business priorities, and strengthen culture, clarity, and connection across Europe’s diverse markets.
• This individual serves as a trusted counsellor to senior executives, translating complex business strategy into clear, compelling communications that motivate, inform, and inspire employees – while ensuring a consistent One Mastercard voice across the region.
• Partner closely with European business leaders and functional executives to develop clear, authentic, and effective executive communications aligned to Mastercard’s regional and global priorities.
• Serve as a strategic advisor to executives on messaging, tone, sequencing, and moments that matter – particularly during change, transformation, or periods of heightened attention.
• Ensure executive communications reinforce clarity of strategy, business momentum, and leadership credibility across Europe.
• Lead the creation of speeches, leadership messages, town hall content, talking points, and leadership narratives for internal audiences.
• Shape and manage executive social media presence, defining voice, themes, cadence, and content that reinforces thought leadership and business credibility.
• Advise executives on how and when to use external channels to reinforce leadership perspective, business momentum, and cultural leadership.
• Own the editorial approach to executive voice across speeches, social media, and leadership narratives, ensuring a coherent, authentic, and recognisable presence for Europe’s senior leaders.
• Define and lead Europe’s employee communications strategy, ensuring strong alignment with global frameworks while reflecting regional context, market realities, and cultural nuances.
• Champion storytelling that elevates employee voices and reinforces pride, belonging, and connection across the region.
• Act as a central connector between global communications, market communications teams, and Europe leadership on employee communications to ensure alignment, consistency, and effectiveness.
• Support regional communications planning, ensuring executive and employee communications are integrated into broader Europe communications strategies and editorial planning.
• Contribute to Europe Communications leadership discussions, helping shape priorities, ways of working, and capability development across the function.
• Role-model Mastercard’s values, culture, and commitment to inclusion.
• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.