Mastercard is seeking a Director of Customer Care & Performance for Europe. You will define and execute the strategy for customer-centric operational excellence across regions, leading a high-performing team that translates incidents into measurable customer impact.You will partner with Product, Engineering and regional teams to ensure customer competitiveness, resilience, and trust across the lifecycle, from incident detection to long-term improvements.
#J-18808-Ljbffr
Director of Customer Care & Performance - Europe in London employer: MasterCard
Mastercard is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Director of Software Engineering. With a strong emphasis on employee growth, you will have access to cutting-edge tools and resources, as well as opportunities to mentor and lead talented teams across diverse geographies. The company's commitment to data-driven decision-making and AI-assisted development ensures that you will be at the forefront of technological advancements in a dynamic and supportive environment.
