At a Glance
- Tasks: Lead data analysis to enhance service resilience and improve customer experience.
- Company: Join Mastercard, a global leader empowering economies in over 200 countries.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Shape the future of payment services while collaborating with diverse teams.
- Qualifications: Experience in data analysis and ITIL methodology; strong communication skills required.
The predicted salary is between 60000 - 80000 € per year.
Our Purpose: Mastercard powers economies and empowers people in over 200 countries and territories worldwide. Together with our customers, we help build a sustainable economy where everyone can prosper.
This exciting role supports service resilience, technology transformation, and client‑focused service operations across the live‑markets portfolio of RTP International. You will collaborate with product, engineering, risk, and business teams to translate complex data into actionable intelligence that improves customer experience, system resilience, and business growth. The role is part of the Operational Resilience Framework with a reporting line to the Service Transparency Director.
The Service Data Analyst will support shaping, executing, and evolving plans to achieve a stable and resilient real‑time payment service. Working with business, service operations, engineering, risk, controls, product, and customer account teams, the analyst will map services and resources, define detailed service maps, identify gaps in resilience, and deliver improvements. The analyst will also support the development and execution of service‑management strategy aligned with Mastercard’s RTP International objectives.
Responsibilities
- Support the development of the overall service mapping approach and strategy and defining standards.
- Lead the development and uplift of regulated business services required to support operational resilience outcomes across live markets.
- Define outputs and activities required to deliver fit‑for‑purpose service mapping for each type of service, identifying gaps in resilience within a risk‑based model.
- Lead data, technology, and process analysis activities including information gathering, desk research, stakeholder engagement, and workshop facilitation; support and uplift current BAU mechanisms.
- Collaborate with the operational resilience team to develop outputs and artefacts such as findings reports, service maps, and leadership presentations that deliver insights and recommendations.
- Report on progress; align with key objectives and coordinate activities with peers.
- Identify gaps in service maturity and drive targeted initiatives to improve stability, resilience, and scalability.
- Translate complex technical and operational topics into clear, actionable insights for senior stakeholders.
- Partner with regional teams to ensure consistent service standards while accommodating local market requirements.
Qualifications
- Extensive experience in business, data, and process analysis; driving improvement through data‑driven insights, communication, and strategic thinking.
- Extensive experience in ITIL methodology; proven understanding and application of service mapping within an IT service‑management practice.
- Strong experience and clear understanding of service analysis and mapping, including regulatory, contractual, and operational service perspectives across complex inter‑dependent services.
- Good communicator with moderate experience in stakeholder management and engagement.
- Good understanding of Mastercard real‑time/faster payments services, processes, technologies, and solutions.
- Workshop design and facilitation experience beneficial but not essential.
- Moderate professional experience in financial services, cards, payments, or another related field.
- Experience building relationships and working with technical, business, and financial stakeholders.
Corporate Security Responsibility
- Abide by Mastercard’s security policies and practices.
- Ensure confidentiality and integrity of the information accessed.
- Report any suspected information‑security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Data Analysis Lead – Service Mapping & Strategy in London employer: Mastercard
Mastercard is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to drive meaningful change in the financial services sector. With a strong commitment to employee growth, Mastercard offers extensive training and development opportunities, ensuring that team members can thrive in their careers while contributing to a sustainable economy. Located in a dynamic environment, employees benefit from a diverse and inclusive workplace that values creativity and strategic thinking, making it an ideal place for those looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Data Analysis Lead – Service Mapping & Strategy in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their goals, especially around service resilience and data analysis.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your experience, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to stay updated on new roles that fit your skills.
We think you need these skills to ace Data Analysis Lead – Service Mapping & Strategy in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your data analysis experience, especially in service mapping and operational resilience, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role at Mastercard. Share specific examples of how you've used data to drive improvements and how you can contribute to our mission of building a sustainable economy.
Showcase Your Communication Skills:Since this role involves translating complex data into actionable insights, make sure your application demonstrates your ability to communicate clearly. Use straightforward language and avoid jargon to show us you can engage with stakeholders effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Mastercard
✨Know Your Data Inside Out
Make sure you’re well-versed in data analysis techniques and tools relevant to the role. Brush up on your knowledge of service mapping and how it applies to operational resilience, as this will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Communication Skills
Since the role involves translating complex data into actionable insights, practice explaining technical concepts in simple terms. Prepare examples of how you've effectively communicated with stakeholders in the past, as this will highlight your ability to engage with both technical and non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to service mapping and resilience. Think through potential scenarios where you might identify gaps in service maturity and how you would address them. This will show your strategic thinking and problem-solving skills.
✨Research Mastercard’s Services
Familiarise yourself with Mastercard's real-time payment services and their operational frameworks. Understanding their business model and recent developments will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its objectives.
