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- Tasks: Investigate escalated complaints and enhance customer experiences through insightful analysis.
- Company: Join Mastercard, a global leader in payment technology and customer engagement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative global team environment with excellent career advancement potential.
- Why this job: Make a real difference in customer satisfaction while developing your analytical skills.
- Qualifications: Strong analytical mindset, customer-focused, and proficient in Microsoft tools.
The predicted salary is between 40000 - 50000 £ per year.
Mastercard is seeking a Customer Experience and Engagement Analyst II in Greater London to enhance customer outcomes through effective complaint management and insights. The role involves investigating escalated consumer complaints, managing Ombudsman cases, and collaborating with various teams to improve processes.
Ideal candidates are:
- Analytical
- Customer-oriented
- Skilled in Microsoft tools
Strong written English is essential, alongside the ability to work independently in a collaborative, global environment.
Customer Experience & Escalations Analyst II in London employer: Mastercard
Contact Detail:
Mastercard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Escalations Analyst II in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Mastercard. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and complaint management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to improve customer outcomes in past roles. This will demonstrate your fit for the Customer Experience & Escalations Analyst position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience & Escalations Analyst II in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience & Escalations Analyst II role. Highlight your analytical abilities and any relevant experience in complaint management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer outcomes and how your skills align with the role. Keep it engaging and personal – we want to see your personality!
Showcase Your Microsoft Skills: Since strong proficiency in Microsoft tools is key for this role, don’t forget to mention your experience with them. Whether it's Excel for data analysis or Word for documentation, let us know how you’ve used these tools effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Mastercard
✨Know Your Customer Experience Basics
Make sure you brush up on the fundamentals of customer experience and complaint management. Understand common issues customers face and how effective resolution can enhance their overall experience. This will show your analytical skills and customer orientation.
✨Familiarise Yourself with Microsoft Tools
Since the role requires proficiency in Microsoft tools, take some time to practice using Excel for data analysis and PowerPoint for presentations. Being able to demonstrate your skills with these tools during the interview will give you an edge.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer complaints or escalations. Prepare examples from your past experiences where you successfully resolved issues, highlighting your problem-solving abilities and collaborative spirit.
✨Showcase Your Written Communication Skills
As strong written English is essential, be ready to discuss how you’ve effectively communicated with customers or teams in the past. You might even want to prepare a brief written response to a hypothetical complaint to demonstrate your skills on the spot.