Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryManager, Service StrategyManager, Service Management Strategy will play a pivotal role in shaping the strategy to enable service resilience, technology transformation, and client-focused service operations across the live-markets portfolio of RTP International. This position demands exceptional stakeholder management and strategic acumen, as the individual will support complex, high-stakes service improvement initiatives that require seamless collaboration across business units and regions. The role involves supporting the shaping and executing of the service roadmap to achieve a stable and resilient Real-Time Payments service.About the Role:Service Strategy & Innovation• Support in developing and owning the service management strategy aligned with Mastercard’s long-term business and technology goals for RTP International.• Collaborate with product, engineering, and infrastructure teams to align operational readiness with product roadmaps and launches.• Support strategic initiatives to modernize service platforms, introducing automation, AIOps, observability, and intelligent alerting.• Drive growth and profitability by socializing issues and potential solutions that improve service resilience and stability.Technology & Consulting Leadership• Leverage consulting experience to create scalable service models that align with diverse client needs across geographies.• Support strategic engagements with clients, participant banks and regulators to ensure service expectations and technical capabilities are fully aligned.• Act as an advisor internally and externally, translating complex technical and operational concepts into clear, actionable strategies.Team Leadership & Stakeholder Engagement• Support the service operations team leadership in identifying, structuring, and prioritizing key issues, defining problem statements, and developing solutions that elevate the customer experience.• Drive progress on team goals and internal strategic projects focused on operational improvements, customer satisfaction, and communications.• Monitor market trends and organizational performance, as well as utilizing customer data, to identifying risks and implement action plans that protect and enhance customer trust.• Identify efficiency initiatives that directly improve customer-facing operations and organizational performance.About YouExperience in technology, consulting or service management roles, ideally within Financial services or Real-time payments ecosystems.Proven background in top-tier consulting firms with direct experience leading complex transformation programs.Deep understanding of real-time
Manager, Service Strategy in Kennington employer: MasterCard
Mastercard is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Director of Software Engineering. With a strong emphasis on employee growth, you will have access to cutting-edge tools and resources, as well as opportunities to mentor and lead talented teams across diverse geographies. The company's commitment to data-driven decision-making and AI-assisted development ensures that you will be at the forefront of technological advancements in a dynamic and supportive environment.
