At a Glance
- Tasks: Lead global capacity planning and demand management for Customer Care operations.
- Company: Join Mastercard, a leader in financial services with a focus on operational excellence.
- Benefits: Competitive salary, leadership opportunities, and a chance to drive impactful change.
- Other info: Work in a dynamic environment with opportunities for large-scale improvements.
- Why this job: Shape the future of customer care and make a significant impact in a global company.
- Qualifications: Extensive experience in transformation and strong executive presence required.
The predicted salary is between 135000 - 165000 £ per year.
Mastercard is seeking a Vice President of Operational Excellence to lead global capacity planning, demand management, and governance across Customer Care operations. The role partners with regional executives to align demand, resources, and performance with strategic priorities and financial targets.
The ideal candidate has extensive experience in transformation, strong executive presence, and a track record of large-scale improvements in complex, matrixed environments within financial services.
Global VP, Operational Excellence & Capacity Strategy employer: Mastercard
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