IT Asset Analyst in Dunstable

Overview

Service Intelligence/IT Asset Management is a critical function supporting the organisation running in control, monitoring/maintaining IT Asset Tools (BMC Discovery/Asset/CMDB & Flexera Flexnet Manager Suite/Data Platform), Lifecycle Management & Reporting. Providing key IT Asset Services to Vocalink Limited (VLL) & Vocalink International (VIL). There is a growing demand and expansion across VLL/VIL for increased Service Intelligence/ITAM Services. This role reports to and supports the Manager, IT Asset Management. The role will work across and in collaboration with internal VLL/VIL stakeholders, other Vocalink and Mastercard functions such as Security, Platform Services, Internal Audit, Risk and Operational Resilience along with external customers.

Responsibilities

• Support the Lead Analysts with BMC Discovery baseline reporting, gap analysis and resolution of issues.
• Support the ITAM Manager with SME expertise on internal audit and controls for ISO27001, ISAE3000 & external vendor audits.
• Follow ITAM governance and encourage methodology compliance within VLL/VIL.
• Support organisational focus and governance in relation to licensing/contractual requirements for key vendors.
• Promote best practice for the use of IT Asset Management Tools and data sets.
• Manage IT Asset Management tools, oversee Software Asset Management and provide peer review/technical coaching for junior team members.
• Support the creation and use of Power BI Dashboards providing data views for business consumption.
• Assist with the development of enterprise-wide IT Asset Management administration standards and procedures.
• Maintain accurate tracking of all data points and related reporting.
• Manage business meetings and reviews ensuring appropriate documentation is provided/established and retained within the remit of this role.
• Create and maintain functional documentation and refreshes within the established cadence.
• 1st line risk mitigation and remediation, working with the assigned Risk Champion to track and manage within the Business Support risk register.

Essential

• Ability to organise, manage and work effectively to accomplish multiple tasks.
• Experience with BMC Discovery/CMDB or similar tools.
• Experience with Flexera Flexnet Manager Suite/Data Platform or similar tools.
• Ability to analyse large data sets from multiple sources and present back in a meaningful format.
• Problem solving capabilities with ability to manage several issues simultaneously.

Desirable

• Understanding of Vocalink process and systems (e.g., Security, Platform Services, Internal Audit, Risk and Operational Resilience).
• Experience in the Payments Industry and some understanding of one or more payments systems.
• Ability to identify inefficient processes and propose enhancements.
• Industry knowledge on UK regulatory requirements.
• Experience working with 3rd Party Vendors and Resellers.

Key Competencies

• Organisation & Strategic Planning – shows effective ownership and responsibility to achieve goals and deadlines, even when there is a high degree of change.
• Ability to drive positive and impactful change – integration of the various aspects of this governance requires ‘buy-in’ from stakeholders.
• Communication / Reporting – the ability to communicate and report organisational issues and resolution plans within several cross‑functional teams.
• Leadership – displays positive and appropriate interpersonal skills providing a shared vision for the team, influencing, and motivating them to achieve relevant goals, even when not having direct “line management” responsibility.
• Quality of work – excellent quality and reliability with economical use of time/resources. Able to meet deadlines even when priorities change at short notice. Creates outputs suitable for the audience they are intended for.
• Results oriented.
• Customer focus – takes time to fully understand stakeholder/customer needs or requirements and follows through actions to the right outcome.

Attitude & Personal Motivation

• Highly motivated and committed to the job and the company.
• Positively influences others and consistently generates new ideas for improvement in own area.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organisation and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must adhere to the following:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

EEO Statement

Mastercard is an equal opportunity employer and encourages applications from all qualified individuals. The company prohibits discrimination based on race, color, religion, gender, pregnancy, sexual orientation, age, national origin, disability, or any other protected class.