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- Tasks: Lead and coach Scrum Masters in an Agile environment to enhance team performance.
- Company: Vocalink, a Mastercard company, powering the UK's payment systems.
- Benefits: Full-time role with opportunities for professional growth and development.
- Why this job: Make a real impact on Agile practices and drive innovation in financial services.
- Qualifications: Experience in Agile methodologies and strong leadership skills required.
- Other info: Join a dynamic team focused on continuous improvement and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Vocalink, a Mastercard company technologies power the UK’s real-time payments, settlements and direct debit systems, as well as a network of nearly 55,000 UK ATMs. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits.
Role of the Director, Technical Program Manager (Scrum Master/Team Coach): Vocalink is looking for an experienced Scrum Master/Team Coach to lead within an Agile SAFe environment, guiding a group of Scrum Masters who support Agile Release Train teams or independent Agile Teams. The role focuses on providing guidance, support and development for Scrum Masters/Team Coaches to help teams meet delivery goals, ensuring Lean and Agile principles are followed to improve speed and quality of delivery.
Key Responsibilities
- Embody a Lean-Agile mindset and model Lean thinking and Agile Manifesto values in daily interactions.
- Demonstrate SAFe Core Values and guide others to adopt these beliefs.
- Internalise and demonstrate SAFe Principles to Scrum Masters/Team Coaches.
- Champion Continuous Improvement and maintain the Enterprise-level improvement backlog to support best practices.
- Lead the Scrum Masters’ Community of Practice to strengthen skills and knowledge sharing.
- Support Scrum Masters to complete Competency Assessments and mature Agile Team proficiency.
- Collaborate with VMO and APMO governance practices to identify training and coaching needs for Scrum Masters/Team Coaches.
- Influence senior stakeholders on Lean-Agile leadership behaviours.
- Guide Scrum Masters/Team Coaches to use data tools to analyse flow and identify opportunities to improve value delivery across teams and the ART.
- Introduce systems to visualize work, manage Work in Progress, and improve Flow with appropriate metrics and accelerators.
- Lead discussions to improve value flow, visualize value streams and remove impediments; foster a flow-oriented mindset through coaching and conversations.
Experiences
- Strong communication skills to convey ideas, expectations and feedback; active listening to understand stakeholder needs.
- Coaching and mentoring to empower teams through influence rather than command and control.
- Empathy and psychological safety to support Scrum Masters/Team Coaches’ challenges.
- Conflict navigation, problem-solving and decision-making to foster healthy team dynamics.
- Mentoring to develop a continuous learning mindset; coaching across Scrum, SAFe, Kanban, flow, XP and built-in quality.
- Facilitation to guide events and keep discussions productive.
- Analytical problem solving and creative thinking to identify obstacles and solutions.
- Adaptability to changes in requirements, team dynamics and priorities.
- People management through coaching and mentoring to empower teams.
Corporate Security Responsibility
- Abide by Mastercard’s security policies and practices.
- Ensure confidentiality and integrity of information accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Seniority level
- Director
Employment type
- Full-time
Job function
- Engineering and Information Technology
Industries
- Financial Services
- IT Services and IT Consulting
- Technology, Information and Internet
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Director, Technical Program Management, Scrum Master Team Coach employer: MasterCard
Contact Detail:
MasterCard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Technical Program Management, Scrum Master Team Coach
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. The more people you know, the better your chances of landing that Director role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your achievements in Agile and Scrum. This gives potential employers a tangible look at what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common questions related to Agile methodologies and leadership. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Director, Technical Program Management, Scrum Master Team Coach
Some tips for your application 🫡
Show Your Agile Spirit: When you're writing your application, make sure to highlight your experience with Agile methodologies. We want to see how you've embodied Lean-Agile principles in your past roles, so don’t hold back on those examples!
Communicate Clearly: Strong communication skills are key for this role. Use your application to demonstrate how you convey ideas and feedback effectively. Remember, we’re looking for someone who can actively listen and understand stakeholder needs, so share relevant experiences!
Emphasise Continuous Improvement: We love a candidate who champions continuous improvement! In your application, mention any initiatives you've led or been part of that focused on enhancing team performance or delivery quality. Show us how you’ve made a difference!
Tailor Your Application: Make sure your application is tailored to the role. Use the job description as a guide to align your skills and experiences with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at MasterCard
✨Know Your Agile Principles
Make sure you’re well-versed in Lean and Agile principles, especially the SAFe framework. Be ready to discuss how you've embodied these values in your previous roles and how you can guide others to adopt them.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached teams or Scrum Masters in the past. Highlight your ability to empower others through influence rather than command, and be ready to discuss specific challenges you've helped teams overcome.
✨Communicate Effectively
Strong communication is key for this role. Practice articulating your ideas clearly and concisely. Think about how you can demonstrate active listening during the interview to show that you understand stakeholder needs.
✨Emphasise Continuous Improvement
Be prepared to talk about how you champion continuous improvement in your teams. Share specific metrics or tools you've used to analyse flow and improve value delivery, and discuss how you’ve maintained an improvement backlog in previous roles.
