Director, Technical Program Management, Scrum Master Team Coach

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Technical Program Management, Scrum Master Team Coach Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Vocalink, a Mastercard company technologies power the UK’s real-time payments, settlements and direct debit systems, as well as a network of nearly 55,000 UK ATMs. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits.
Role of the Director, Technical Program Manager (Scrum Master/Team Coach)
Vocalink are looking for an experienced Scrum Master/Team Coach to take on a leadership role within an Agile environment, specifically in the context of a SAFe (Scaled Agile Framework) to lead a group of Scrum Masters who are supporting teams within an Agile Release Train or independent Agile Teams.
The responsibility focuses on providing guidance, support and development for the Scrum Master/Team Coaches to enable them to assist the team in meeting their delivery goals as well as being a key member of one or more Agile Teams to assist in meeting their delivery goals and is responsible to facilitate and ensure that the Lean and Agile principles and values are being followed within the team for improved speed and quality delivery.
Key Responsibilities:
Embody a Lean-Agile mindset
Guide the Scrum Masters/Team Coaches to mature in their Lean-Agile practices by modelling the values and principles of Lean thinking and the Agile Manifesto in their daily interactions.
Personally demonstrate the SAFe Core Values and inspire others to adopt these beliefs.
Internalise and be able to demonstrate to Scrum Masters/Team Coaches how they can be guided by the SAFe Principles.
Champion Continuous Improvement
Maintain the momentum of continuous improvement.
Maintain the Enterprise level improvement backlog to support continuous best practice.
Lead the Scrum Master’s Community of Practice to enable the Scrum Masters/Team Coaches to strengthen their skills and learn from each other.
Lead the Scrum Masters to complete Competency Assessments and guide them in maturity the proficiency of their Agile Teams.
Connect with VMO and APMO governance practices to identify training and coaching needs or opportunities for Scrum Masters/Team Coaches
Influencing senior stakeholders and coaching them on the behaviours Lean-Agile leadership
Coaching Flow
Guide the Scrum Masters/Team Coaches to use the tools to analyse data to visualise and identify opportunities to improve the flow of value across the teams and ART.
Identify opportunities across the organisation to introduce systems to make work visible. Provide guidance on managing Work in Process to improve Flow.
Support the Scrum Masters/Team Coaches to introduce appropriate Flow metrics and accelerators. Help the organization use data to validate flow improvements and inform further steps.
Lead discussion across the organisation about improving the flow of value. visualising value streams and removing impediments. Nurture a flow-oriented mindset through one-on-one conversations and group discussions.

Experiences
Communication skills to be able to convey ideas, expectations and feedback.
Be an active listener to understand individuals concerns and stakeholders needs.
Coaching and mentoring to support through influence (rather than command and control) to empower the team rather than dictating tasks.
Empathy to understand the Scrum Master/Team Coaches’ challenges and have genuine concern for their beliefs and feelings by creating a psychologically safe environment for open discussions.
Conflict navigation to mediate and resolve interpersonal conflicts, problem-solving, and decision-making to foster healthy team dynamics. Moving from conflict to constructive disagreements.
Mentoring to help individuals develop a continuous learning mindset by guiding them to find solutions independently.
Coaching to educate the Scrum Master/Team Coach on methods beyond Scrum, such as SAFe, Kanban, flow, XP and built-in quality.
Facilitation to guide events and ensure discussions stay on track and are productive
Analytical problem solving to identify obstacles and creative thinking to find effective solutions.
Adaptability to adjust to changes in requirements, team dynamics, priorities and continuous improvement.
People management including but not limited to coaching and mentoring to support through influence (rather than command and control) to empower the team rather than dictating tasks.

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
Abide by Mastercard’s security policies and practices.
Ensure the confidentiality and integrity of the information being accessed.
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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