Director, Product Management, Advanced Analytics - Payments AI Solutions

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Overview

Mastercard Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction. The Services global product team is seeking a Director of Product Management to accelerate the development of Payments AI solutions within the Data, Analytics, and AI product suite. You will work hands-on with product managers, data scientists, designers, engineers, and partners to design and build products and solutions supporting external customers. You will develop and execute the go-to-market strategy for your products, collaborating with fellow product owners and working with our regional and frontline teams to accelerate growth of the business.

Product Management in Services at Mastercard

• Translate a deep understanding of our customers into products and solutions that drive significant customer value.
• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products.
• Act as connectors to ensure the commercial success of our products by working with regional teams and Sales/Marketing, while ensuring technical success through close partnership with Technology teams.
• Drive globally-relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments.
• Set product direction with coordination, not isolation—taking into account how our products all work together to serve customer needs.

Role

• Develop and deliver a consistent product vision, strategy, and roadmap for Payments AI solutions.
• Build AI products to drive Smarter Decisions and Better Outcomes for customers, applying AI responsibly, and leveraging in-house and 3rd party assets and capabilities effectively to maximize ROI for the program.
• Build, motivate, and lead direct and cross-functional teams, leveraging trust-based relationships to deliver an efficient operating model.
• Manage external relationships with suppliers and partners in compliance with all Mastercard policies and procedures.
• Support regional and frontline teams as a product expert, developing sales enablement materials, providing training, and supporting customer conversations where needed.
• Establish and drive product management disciplines across the product lifecycle, e.g., Studio framework, Agile development, and product quality, ensuring product readiness across Technology, Delivery, Product, and GTM perspectives.
• Build high-performing teams and actively manage talent by continuously assessing Program talent needs against current capabilities, addressing any gaps with a combination of pro-active learning, talent moves, and timely feedback.
• Navigate across cultures and geographies, communicate with technical and non-technical audiences, and leverage strong relationships with key groups across Mastercard to gain support and buy-in for key decisions.
• Emulate and drive Mastercard Way behaviors through behavior, recognition, coaching, and employee engagement.
• Make creative technical decisions and strong tradeoff decisions to enhance functionality, time to market, and feasibility.

All About You

• Demonstrated ability to operate with complete independence and autonomy.
• Excellent problem-solving, critical thinking, and analytical skills.
• Proven track record of successfully developing and scaling B2B products and solutions, leveraging data, analytics, and AI/ML to create value for customers.
• Action-oriented and results-oriented, with strong prioritization and project management skills and the desire to roll up sleeves.
• Experience as a leader with strong interpersonal skills and the ability to develop product and engineering talent.
• Experience working with external partners to build joint solutions and accelerate growth.
• Skills to develop and evangelize product lifecycle management ways of working, processes, and tools.
• Ability to communicate to executives, peers, and team members with impact, eloquence, and authenticity.
• Experience in setting direction for go-to-market plans in multiple regions/markets and leveraging market insights to differentiate from competitors.
• Ability to build and maintain strong, productive, collaborative working relationships with internal stakeholders over cross-functional teams from multiple regions.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. It is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.