At a Glance
- Tasks: Lead the design of innovative Open Finance experiences and optimise client journeys.
- Company: Join Mastercard, a leader in empowering consumers and businesses through data.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic, collaborative environment focused on innovation and ethical design.
- Why this job: Make a real impact in the financial ecosystem with cutting-edge design strategies.
- Qualifications: Experience in digital product design and team leadership required.
The predicted salary is between 80000 - 100000 £ per year.
Empowering Consumers and Businesses to harness the power of their data through Open Finance. At Mastercard, we partner across the global financial ecosystem to enable innovative use cases powered by open finance. By securely connecting consumers and businesses to access financial data, we are powering innovative, new and improved experiences that make a positive impact. Our network helps us scale our services, our services differentiate our solutions, and the ecosystem benefits from smarter, more secure, and more personal commerce that is fit for a changing world.
Responsibilities
- Partner with the VP to continuously refine a north star vision for the broader set of Open Finance experiences and journeys.
- Optimize the client onboarding journey: from discover, evaluate, integrate, onboard, through to optimize.
- Own and evolve the Open Finance global design system with Product and Engineering.
- Use qualitative insight and product analytics (conversion, drop off, success rates) to guide prioritization.
- Coach and grow our design team.
- Partner with Product Management to align roadmaps to outcome metrics.
- Embed accessibility and inclusive design (Web Content Accessibility Guidelines (WCAG) alignment) into tools, patterns, and reviews.
- Drive consistency across marketing surfaces, documentation, user interface, and post integration touch points.
- Place quality at the center of our design approaches and practices.
- Implement our Experience Design Strategy and Experience Principles in our process and products.
- Prepare our platforms for agent-mediated usage.
Qualifications
- Depth in interaction design, information architecture, visual hierarchy, content clarity.
- Experience building and scaling design systems with Product and Engineering.
- Deep experience in digital product design, across a range of products, channels, and capabilities.
- Proven experience leading and mentoring a team of Customer Experience Design Managers and Senior Designers, driving strategic outcomes, fostering collaboration, and building design capabilities through continuous up-skilling.
- Data-driven with an ability to transform research, analytics, and experimentation into design decisions.
- Ability to use product analytics for funnel analysis and insight synthesis.
- Clear written communication for strategy documents, design briefs, executive updates.
- Understanding of B2B2C business models, Open Finance, APIs, developer ecosystems, and financial services.
- Proven track record of delivering elegant, scalable, and user-centric digital experiences.
- Experience working in agile, cross-functional environments.
- Passion for innovation, inclusion, and ethical design.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, every individual working for or on behalf of Mastercard is responsible for information security and must: abide by Mastercard’s security policies and practices; ensure the confidentiality and integrity of the information being accessed; report any suspected information security violation or breach; and complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Product Experience Design
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Mastercard!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Mastercard would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Mastercard through your school's career services!
We think you need these skills to ace Director, Product Experience Design
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Director, Product Experience Design, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Director, Product Experience Design position at Mastercard. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Mastercard
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
