At a Glance
- Tasks: Lead the Mastercard Experience Centre, managing customer interactions and delivering engaging presentations.
- Company: Join Mastercard, a global leader in payments and technology innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on creativity and strategic impact.
- Why this job: Be at the forefront of tech innovation and shape the future of digital commerce.
- Qualifications: 10+ years in business development, exceptional communication skills, and design thinking experience.
The predicted salary is between 90000 - 120000 £ per year.
Requirements
- Are you comfortable presenting with diverse groups of varying seniority?
- Are you able to manage a diverse set of stakeholders?
- Can you demonstrate strategic thinking and how that applies to business development activities?
- Do you have experience in managing and facilitating content workstreams?
- Can you facilitate design thinking workshops?
- The right person for this position will demonstrate a high level of creative problem-solving, a strong personal presence, the ability to manage change, thrive under pressure, a focus on execution, details, and organization.
- 10+ years of experience in consultative sales, business development, and strategic communications.
- Exceptional storytelling skills and demonstrated ability to communicate complex ideas clearly and compellingly.
- Excellent written and verbal communication skills, with a portfolio of writing experience.
- Superior relationship-building skills.
- Design thinking trained and able to facilitate workshops desired.
- Able to work collaboratively.
- Business and outcome-focused.
- Highly organized and able to manage multiple priorities.
- Self-motivated with a track record of delivering success while operating within a fast-paced, team environment.
What the job involves
Mastercard Foundry is a global innovation group focused on the evolution of technology and consumer trends and the implication of these forces on the payments and commerce industry. Foundry is a collective of interdisciplinary teams powering Mastercard's ability to create and deliver differentiated products, services, and experiences. Within the Foundry, the Mastercard Experience Centres (MECs) is a program that engages with customers to demonstrate Mastercard's solution offerings. The MECs are interactive and immersive spaces designed for our customers and partners to understand the breadth of our brand, explore innovative solutions, and unlock new growth and partnership opportunities. Our platform enables customers to explore digital commerce capabilities relevant to their evolving needs at seven global in-person locations and through remote-hosted customer sessions.
The primary remit of this role is to lead onsite management of the MEC, ensuring global consistency in the end-to-end customer experience. The candidate will be responsible for developing and presenting content across a broad range of subjects, including digital payments, emerging technology, consumer behaviours, cyber security, data technologies, and next-gen experiences.
Your day-to-day responsibilities will include being the principal Mastercard ambassador managing the regional MEC end-to-end visitor journey and operation, collaborating cross-functionally at a global and regional level. Daily, you'll host a variety of stakeholders and interact across Mastercard to ensure internal and external customer satisfaction. You will partner with partners in the Foundry, regional innovation leads, product and R&D, product, communications, marketing, and account to prioritize product demos and maintain technical requirements to deliver an optimal experience to customers and stakeholders.
Your day-to-day responsibilities will include producing custom presentations to articulate Mastercard's leadership position in payments/Fintech, inclusive growth, cybersecurity, data services, and innovation through thought leadership and content strategy. Manage the day-to-day operations of the Experience Centre, ensuring all equipment and the overall physical space is running optimally. Curate and host customers, policymakers, media, and special events. Deliver presentations on emerging tech, payment, and commerce trends. Partner with regional innovation teams to distribute thought-leadership narratives. Gather and measure visitor insights and capture evolving customer needs and market learnings. Coordination with regional account & sales teams. Take a consultative approach and host workshops with clients. Manage experiential activations for special events. Gain a complete understanding of all MEC features and capabilities and the potential impact on key stakeholders, including customers and partners.
Director of Product Development (Mastercard Experience Center) employer: Mastercard
At Mastercard, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, particularly within our Mastercard Experience Center. Our commitment to employee growth is evident through our focus on innovative thinking and collaboration, providing opportunities for team members to engage with diverse stakeholders and lead impactful projects in the fast-paced world of digital payments. With a strong emphasis on creativity, strategic communication, and professional development, we empower our employees to thrive while making meaningful contributions to the future of commerce.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Product Development (Mastercard Experience Center)
✨Tip Number 1
Get comfy with your storytelling skills! When you're in front of diverse groups, make sure you can clearly communicate complex ideas. Practice presenting your thoughts in a way that resonates with different audiences – it’s all about making those connections!
✨Tip Number 2
Show off your strategic thinking! In interviews, be ready to discuss how you've tackled business development challenges in the past. Use real examples to illustrate your problem-solving skills and how you’ve managed change effectively.
✨Tip Number 3
Don’t forget about your organisational skills! Be prepared to talk about how you manage multiple priorities and keep everything running smoothly. Share specific instances where your attention to detail made a difference in a project or event.
✨Tip Number 4
Finally, let’s not overlook the power of collaboration! Highlight your experience working with cross-functional teams and how you’ve facilitated workshops. This shows you’re not just a lone wolf but someone who thrives in a team environment. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Director of Product Development (Mastercard Experience Center)
Some tips for your application 🫡
Show Off Your Storytelling Skills:Make sure your written application highlights your exceptional storytelling abilities. We want to see how you can communicate complex ideas clearly and compellingly, so don’t hold back on showcasing your writing experience!
Tailor Your Application:Take the time to tailor your application to the job description. We’re looking for someone who can manage diverse stakeholders and facilitate design thinking workshops, so make sure to include relevant examples from your past experiences.
Be Organised and Detail-Oriented:Your application should reflect your organisational skills and attention to detail. We thrive in a fast-paced environment, so show us how you manage multiple priorities effectively in your written responses.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at StudySmarter.
How to prepare for a job interview at Mastercard
✨Showcase Your Storytelling Skills
As a Director of Product Development, you'll need to communicate complex ideas clearly. Prepare examples of how you've effectively told stories in your previous roles, especially in consultative sales or business development. Practise articulating these stories in a way that highlights your strategic thinking and ability to engage diverse stakeholders.
✨Demonstrate Your Facilitation Skills
Since facilitating design thinking workshops is key for this role, be ready to discuss your experience in this area. Think of specific instances where you led workshops or managed content workstreams. You might even want to prepare a mini-workshop scenario to showcase your approach during the interview.
✨Prepare for Pressure Situations
This role requires thriving under pressure, so think of examples from your past where you successfully managed multiple priorities or navigated challenging situations. Be ready to share how you maintained focus on execution and details while ensuring stakeholder satisfaction.
✨Know the Mastercard Experience Centre Inside Out
Familiarise yourself with the Mastercard Experience Centres and their purpose. Understand the technology and consumer trends relevant to the payments industry. This knowledge will not only impress your interviewers but also help you articulate how you can enhance the customer experience at the MEC.
