Director, Governance & Compliance SME, Mastercard Europe Technology

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Director, Governance & Compliance SME, Mastercard Europe Technology Job Description Summary: The Director serves as a key regulatory TECH Subject Matter Expert (SME) in the region, promoting and maintaining regulatory compliance, and supporting the regional incident response process and resilience enhancements. This position reports to the Vice President, Governance & Compliance, Mastercard Europe Technology. Key Accountabilities: Act as the primary regulatory TECH SME for compliance with all current TECH oversight requirements in the region. Serve as a point of contact for all TECH-related regulatory requests, including regular central bank engagements, addressing regulatory findings, and supporting self-assessments. Maintain oversight of the external regulatory landscape and assess potential impacts to TECH. Provide governance support to ensure policies and procedures are reviewed in line with regulatory requirements. Monitor and coordinate the reporting of all operational incidents reaching regulatory thresholds in the region, in partnership with Regulatory Affairs. Collaborate with peers in other regions to share best practices and enhance the global incident management process. Support both the 1LOD (Technology Risk Management) and 2LOD (Risk Management) with the identification and monitoring of operational risks. Maintain oversight of program resiliency enhancements impacting the region. Work closely with MCE TECH Division Leads to support customer escalations and operational resilience requirements. Provide leadership, direction, and development to junior team members. Promote a strong compliance and governance culture. Qualifications and Experience: Knowledge of the European regulatory landscape impacting payments (essential). Bachelor’s degree in a technical field or an equivalent combination of 5-8 years of training and experience (desirable). Good understanding of the Mastercard network and core transactional programs. Preferred Experience: Legal background or education. Operational efficiency and implementing global initiatives. Skills and Competencies: Self-starter with the ability to work independently. Collaborative approach, building trust and maintaining excellent relationships with key stakeholders. Strong business acumen and understanding of the external environment. Experienced people leader. Advanced verbal and written communication skills. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with inherent risks. Therefore, every person working for or on behalf of Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach; Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. #J-18808-Ljbffr