Data Centre Infrastructure Apprentice

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Data Centre Infrastructure Apprentice Role Overview:
We design, build and operate industry‑leading bank account‑based payment systems. Our technology powers the UK’s real‑time payments, settlements and direct debit systems, as well as networks of over 55,000 ATMs. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits.
As a Data Centre Infrastructure Apprentice you will work in world‑class data centres that run critical national infrastructure for the UK finance industry. You will work alongside Data Centre Infrastructure Engineers to ensure IT equipment and cabling is installed and maintained to allow critical services to run reliably.

Key Responsibilities and Duties

• Cabling Installation and decommissioning: Installing new racks and cabling systems (copper Cat 6 and Multimode fibre optic) according to specifications and industry standards. Decommissioning of redundant cabling systems and racks.

• Cable Management: Ensuring proper cable routing, organization, and termination to maintain a tidy and efficient data centre environment.

• Troubleshooting and Repair: Identifying and resolving issues with cabling infrastructure, including network connectivity problems.

• Testing and Documentation: Conducting tests to ensure the quality and functionality of cabling systems and maintaining accurate documentation of the cabling infrastructure.

• Equipment Installation and decommissioning: Assisting with the installation and configuration of network equipment, including servers, switches, and other hardware. Decommissioning equipment when it is no longer in use.

• Environmental Monitoring: Monitoring the physical environment of the data centre, including temperature/ airflow and power. Work with the Data Centre Engineering department to report issues and find solutions to any issues that arise.

• Collaboration: Working with other Data Centre Engineers, contractors, and Network Engineers to ensure the smooth operation of the data centre.

• Following Procedures: Adhering to safety regulations, industry standards, and company‑specific procedures.

Learning Skills and Qualifications

• Technical Knowledge: To succeed in this role, previous experience is not required, however it is desirable if you have already started or completed some relevant engineering or structured data cabling studies. What’s most important is that you have a desire to develop a successful career within Data Centre Infrastructure Engineering.

• Troubleshooting Skills: The ability to assess and evaluate issues to enable you to diagnose and resolve problems related to cabling and network connectivity.

• Physical Dexterity: Have a passion for hands on engineering work and be comfortable working with hand and power tools, performing physical tasks and working in confined spaces. As this is a physical role the Apprentice must also be comfortable with manual handling tasks, working at height and long periods of being on their feet.

• Attention to Detail: Ensure accuracy in cable installation, updating records and testing.

• Communication Skills: Able to effectively communicate verbally and in writing with team members, project teams and data centre staff.

• Safety Awareness: Willing to prioritise safety in all tasks and work to best practice safety standards. You will be required to attend Health and Safety related training courses on an ongoing basis.

• Training: Willing to attend industry training courses throughout the apprenticeship and thereafter, such as structured cabling, health and safety, electrical safety, confined spaces etc. Long term opportunities to expand skillset by working with the Data Centre Engineering team that maintain electrical and mechanical infrastructure.

• Computer Skills: Must be proficient in using Microsoft Excel, Word and Outlook and be able to learn how to use other company software applications.

• General Attributes: The Apprentice must be punctual and reliable, be able to work effectively on your own and with others, have a flexible can‑do attitude, be focused on delivering objectives, be self‑motivated and have excellent time management and prioritisation skills. For Debden (Essex) and Dunstable (Bedfordshire) based roles, the Apprentice must be willing to travel between those sites on a regular basis, therefore they will need their own means of transportation.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.