At a Glance
- Tasks: Lead data analysis to enhance service resilience and improve customer experience.
- Company: Join Mastercard, a global leader in empowering economies and people.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Shape the future of payment services while collaborating with diverse teams.
- Qualifications: Experience in data analysis and strong communication skills required.
The predicted salary is between 60000 - 80000 € per year.
Our Purpose: Mastercard powers economies and empowers people in over 200 countries and territories worldwide. Together with our customers, we help build a sustainable economy where everyone can prosper.
This exciting role supports service resilience, technology transformation, and client‑focused service operations across the live‑markets portfolio of RTP International. You will collaborate with product, engineering, risk, and business teams to translate complex data into actionable intelligence that improves customer experience, system resilience, and business growth. The role is part of the Operational Resilience Framework with a reporting line to the Service Transparency Director.
The Service Data Analyst will support shaping, executing, and evolving plans to achieve a stable and resilient real‑time payment service. Working with business, service operations, engineering, risk, controls, product, and customer account teams, the analyst will map services and resources, define detailed service maps, identify gaps in resilience, and deliver improvements. The analyst will also support the development and execution of service‑management strategy aligned with Mastercard’s RTP International objectives.
Responsibilities- Support the development of the overall service mapping approach and strategy and defining standards
- Lead the development and uplift of regulated business services required to support operational resilience outcomes across live markets
- Define outputs and activities required to deliver fit‑for‑purpose service mapping for each type of service, identifying gaps in resilience within a risk‑based model
- Lead data, technology, and process analysis activities including information gathering, desk research, stakeholder engagement, and workshop facilitation; support and uplift current BAU mechanisms
- Collaborate with the operational resilience team to develop outputs and artefacts such as findings reports, service maps, and leadership presentations that deliver insights and recommendations
- Report on progress; align with key objectives and coordinate activities with peers
- Identify gaps in service maturity and drive targeted initiatives to improve stability, resilience, and scalability
- Translate complex technical and operational topics into clear, actionable insights for senior stakeholders
- Partner with regional teams to ensure consistent service standards while accommodating local market requirements
- Extensive experience in business, data, and process analysis; driving improvement through data‑driven insights, communication, and strategic thinking
- Extensive experience in ITIL methodology; proven understanding and application of service mapping within an IT service‑management practice
- Strong experience and clear understanding of service analysis and mapping, including regulatory, contractual, and operational service perspectives across complex inter‑dependent services
- Good communicator with moderate experience in stakeholder management and engagement
- Good understanding of Mastercard real‑time/faster payments services, processes, technologies, and solutions
- Workshop design and facilitation experience beneficial but not essential
- Moderate professional experience in financial services, cards, payments, or another related field
- Experience building relationships and working with technical, business, and financial stakeholders
- Abide by Mastercard’s security policies and practices
- Ensure confidentiality and integrity of the information accessed
- Report any suspected information‑security violation or breach
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines
Data Analysis Lead – Service Mapping & Strategy employer: Mastercard
Mastercard is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to drive meaningful change in the financial services sector. With a strong commitment to employee growth, Mastercard offers extensive training and development opportunities, ensuring that team members can thrive in their careers while contributing to a sustainable economy. Located in a dynamic environment, employees benefit from a diverse and inclusive workplace that values creativity and strategic thinking, making it an ideal place for those looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Data Analysis Lead – Service Mapping & Strategy
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to data analysis and service mapping. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio of your past projects, especially those that highlight your data analysis and service mapping expertise. This will give you an edge when discussing your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Data Analysis Lead – Service Mapping & Strategy
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Data Analysis Lead role. Highlight your experience in data analysis, service mapping, and any relevant ITIL methodology knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Mastercard. Be sure to mention specific projects or achievements that demonstrate your expertise.
Showcase Your Communication Skills:Since this role involves collaborating with various teams, it's crucial to showcase your communication skills. In your application, mention instances where you've successfully engaged stakeholders or translated complex data into actionable insights.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our official channels!
How to prepare for a job interview at Mastercard
✨Know Your Data Inside Out
Make sure you’re well-versed in data analysis techniques and tools relevant to the role. Brush up on your knowledge of service mapping and how it applies to operational resilience, as this will be key in demonstrating your expertise during the interview.
✨Showcase Your Collaboration Skills
Since the role involves working with various teams, prepare examples that highlight your experience in cross-functional collaboration. Think about times when you’ve successfully engaged with stakeholders to drive improvements or deliver insights.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to service mapping and resilience. Practice articulating your thought process clearly, focusing on how you would identify gaps and propose actionable solutions.
✨Understand Mastercard’s Vision
Familiarise yourself with Mastercard’s goals and how they relate to the role. Being able to discuss how your skills can contribute to their mission of building a sustainable economy will show your genuine interest and alignment with the company’s values.
