Commercial Product Director (Financial Crime - A2A Risk Solutions) (London)

The Financial Crime Solutions team is looking for a Commercial Product Director to help drive delivery of existing and new products, product road-map and strategy by consistently innovating and problem-solving. The ideal candidate is passionate about helping our customers to reduce fraud/scams, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role presents a unique opportunity to contribute to the ongoing success of our solutions in the UK and globally, by providing valuable support, and help shape the next phase of customer development and deployment. Through collaboration, strategic analysis and innovative thinking, this role will help strengthen our position in the market and provide unique learnings in an ever-evolving landscape.

Role

• Ensure A2A Risk Solutions remains the primary service offering in the UK and Globally.
• Develop and deliver pre-sales product vision, strategy and roadmap for the products and customer services support, clearly communicating it to key stakeholders on an ongoing basis.
• Collaborate with internal partners and engage directly with customers to gain deep understanding of needs - use customer research, feedback and data to build iteratively and test/experiment innovative concepts and features.
• Take accountability for the delivery of key products and enhancements.
• Understand the Software Development Lifecycle and surface any barriers or obstacles to deliver capabilities on time and budget. Proactively communicate situation and proposed solutions to senior management.
• Participate with stakeholders in cross-functional teams (e.g. Data Science, Engineering, Product Operations) in the development of business requirements to achieve Product objectives.
• Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework.
• Understand regulations and localization needs impacting our business, establish foundational global implementations. Stay ahead of market trends and understanding to ensure we can deliver the best possible portfolio of products.

All About You

• Take a market knowledge approach to product enhancements, identifying opportunity areas and contributing to the Product roadmap, prioritizing work to deliver against key areas of focus.
• Significant background in payments, financial crime, financial services, and specific experience working in fraud strongly preferred.
• Experience/understanding of working with UK Banks/industry is desired.
• Demonstrated ability to multi-task and prioritize in order to meet project constraints (budget, deadlines, etc.).
• Incorporate and understand the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.).
• Leverage working knowledge of Mastercard business, systems, products and customer requirements in making fact-based business and product decisions.
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences.
• Lead by example with hands-on approaches to demonstrate product management excellence and share best practices.
• Demonstrate and drive Mastercard Way behaviours through their behaviour, (e.g. customer and stakeholder interactions).

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security training in accordance with Mastercard’s guidelines.