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- Tasks: Design user experiences for innovative B2B payment solutions in a collaborative agile team.
- Company: Join Mastercard, a global leader in digital payments and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact on the future of payments while working with cutting-edge technology.
- Qualifications: Experience in UX design, user research, and collaboration in fast-paced environments.
- Other info: Dynamic role with opportunities to work on diverse projects across global markets.
The predicted salary is between 36000 - 60000 £ per year.
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
As a Product Experience Designer at Real Time Payments Global you will be responsible for the customer experience of a new iteration of one of the world's leading B2B payment infrastructure solutions. This role would be working on the UX for multiple projects intended to form part of the national banking infrastructure for numerous countries worldwide. As part of a cross-disciplinary agile team you will be working alongside Product Managers, Product Owners and within a wider CX & Design team in a highly collaborative environment.
The ideal candidate will be a methodical and thorough UX designer who also has solid research skills. The candidate is required to have demonstrable experience conducting user research/usability testing along with the ability to run workshops, create detailed prototypes, journey maps and other deliverables to help communicate their ideas. They will be working collaboratively with a Lead UX researcher to deliver user research/usability testing and apply insights. They will need to be able to quickly get to grips with complex requirements and payments jargon to understand how best to simplify the user journey for our customers. This role may also be involved in other projects from time to time, helping facilitate workshops, planning / executing user research projects in new markets, or building prototypes to demonstrate innovative new payment technologies.
Responsibilities
- Providing UX expertise within an agile product team
- Empathise with B2B customers problems and leverage user research to capture and understand real-world user needs
- An inquisitive, natural problem solver with the ability to find simple solutions to complex problems
- Provide support to other team members and work in a highly collaborative way within our UX team
- Advocate of user centred design, understands the importance of qualitative and quantitative research
- Participating in regular design critiques with the team
- Work closely with BAs, developers and the product owner promoting the needs of the user
Qualifications
- Commercial experience in User Experience Design
- Proven experience delivering a high standard of output in fast paced, enterprise organisations
- Experience working in a Lean / Agile methodology
- Collaborative and pragmatic approach to their work
- Experience communicating with diverse stakeholders
- Advanced skills in tools such as Axure, Sketch, Invision, Figma
Security and Company Information
Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security.
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Manager, Product Experience Design in City of Westminster employer: MasterCard
Contact Detail:
MasterCard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Product Experience Design in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best UX designs and research projects. Make sure it’s easy to navigate and visually appealing – just like the user experiences you aim to create!
✨Tip Number 3
Prepare for interviews by practising common UX design questions and scenarios. Think about how you can demonstrate your problem-solving skills and your ability to work collaboratively within a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Mastercard.
We think you need these skills to ace Manager, Product Experience Design in City of Westminster
Some tips for your application 🫡
Show Your UX Passion: When you're writing your application, let your enthusiasm for User Experience Design shine through! Share specific examples of projects you've worked on and how you’ve made a difference in user journeys. We love seeing candidates who are genuinely excited about creating great experiences.
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience with user research, usability testing, and any tools like Figma or Sketch that you’ve used. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your relevant experience!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate candidates who can communicate complex ideas simply, just like we aim to do for our users!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further!
How to prepare for a job interview at MasterCard
✨Know Your UX Stuff
Make sure you brush up on your user experience design principles and methodologies. Be ready to discuss your past projects, especially those involving user research and usability testing. Highlight how you've simplified complex problems in your previous roles.
✨Familiarise Yourself with Payments Jargon
Since this role involves B2B payment infrastructure, it’s crucial to understand the terminology used in the payments industry. Do some research on common terms and concepts so you can speak confidently about them during the interview.
✨Show Off Your Collaboration Skills
This position requires working closely with various stakeholders. Prepare examples of how you've successfully collaborated with product managers, developers, or other team members in the past. Emphasise your ability to advocate for user needs while balancing team dynamics.
✨Prepare for Design Critiques
Expect to participate in design critiques during the interview process. Bring along a portfolio showcasing your work and be ready to discuss your design choices. Show that you can take feedback constructively and iterate on your designs based on input from others.
